smafan.comReviews of smafan.com

Response from smafan.comApr 10, 2024

Hello Elizabeth. We're delighted to hear that your fans arrived earlier than expected and that the installation process was smooth for you! Ensuring all pieces are included and easy installation are priorities for us, so it's great to know that we met your expectations. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our product!

Response from smafan.comJan 25, 2024

Hello Julio. Thanks for your reply. If you need any assistance during your installation, please feel free to let us know. Your satisfaction is important to us, and we appreciate your positive feedback!

Response from smafan.comJan 18, 2024

Hello Ferdinand. Thank you for your recommendation! We're thrilled to hear that you consider it a great buy and would recommend the fan 100%. If you have any more comments or if there's anything else we can assist you with, feel free to let us know. Your satisfaction is important to us, and we appreciate your positive feedback!

Response from smafan.comJan 10, 2024

Thank you for sharing your experience with the fan installation. Regarding your concerns, the dim feature and light color temperature, it's helpful feedback, and we appreciate you bringing it to our attention. Your input will be considered as we continually work to improve our products. Regarding the fan behavior with the regular light switch, please note that our DC ceiling fans are controlled by the remote, smartphone APP and voice command. A switch can only power on/off the fan. You can use the remote to control the light and fan seperately.

Response from smafan.comSep 19, 2023

Hello Trish. I'm glad to hear that you had an excellent experience with the customer service team, especially when you encountered some issues with your fan. Quick follow-up and ensuring customer satisfaction are important aspects of good customer service. If you ever have more questions or need assistance in the future, don't hesitate to reach out. Enjoy the functionality and comfort of your fan, and thank you for sharing your positive feedback!

Response from smafan.comJun 12, 2023

Hello Jacob. Thank you for leaving such a kind review for us. We apologize for the initial difficulty you faced in getting the fan to connect to the app and Alexa. However, we're glad to hear that our customer support team was able to assist you promptly by providing an updated circuit board. We understand that the lack of instructions for installing the new board may have been a minor inconvenience, but we're pleased that you found the process relatively simple. We're thrilled to know that everything is now working great and that you're satisfied with the fan's functionality. If you have any further questions or need any additional support, please don't hesitate to reach out. We're here to ensure your continued enjoyment of our products. Thank you for your feedback and support!

Response from smafan.comMay 16, 2023

Hello Peter. Thank you for your feedback! We appreciate your suggestion regarding the length of the AC/DC cord that attaches to the fan. We understand that different installations may require varying cord lengths, and we value your input. We continuously strive to improve our products based on customer feedback, and your suggestion will be taken into consideration for future product development. We apologize for any inconvenience caused by the current cord length. If you have any further feedback or questions, please don't hesitate to reach out to us. We're here to assist you and ensure your satisfaction. Thank you for choosing our fan, and we appreciate your business. Smafan.com

Response from smafan.comFeb 21, 2023

Thanks for leaving us a review. Satisfying customers is my duty. I hope all customer will have the best purcahsing and using experience. Although you applied for a return because our products are not perfect enough for you, I am still happy that we have customers like you. Hope you will choose our smafan again