Flora
Impossible to get a refund
As stated in my previous review received jeans that were too tight, too short and didn't have really deep pockets. After months of waiting. Returning and getting a refund seems to be impossible if you don't upload PICTURES OF YOURSELF WEARING THE FAULTY SIZED PRODUCT. They think their policy overrides law. Also not only the production is slø, getting an answer also takes ages. Please beware
Response from Slø - not fast fashionMar 14, 2024
Hi Flora, I am sorry that we weren't able to help you with the sizing issues with your pair of jeans. I understand that our policies are different compared to other online clothing brands, and this is primarily because we are a made-to-order company and only commence production once an order is received. That being said, we certainly don't believe our policies override the law and I am sincerely sorry that this was the impression left. The pictures we request from our customers during the size-related exchange process are to help us understand where we have gone wrong with sizing, and to determine a new size so we can put a pair of replacement jeans into production. As mentioned before, our sizing system is a work in progress, and we are working hard on simplifying the sizing procedure so we can provide the perfect fit. I am sorry that we weren't able to come to a resolution for your case and for that reason, I have gone ahead and refunded you completely. Abhi