Slø - not fast fashionReviews of slojeans.co

Response from Slø - not fast fashionAug 1, 2024

Hey Sally! Oh my goodness, what a journey we've been on together! Thank you so much for taking the time to update your review and share your experience. We're absolutely thrilled to hear about the positive turn of events. First off, huge congrats on your incredible 26kg weight loss journey!!! That's amazing, and we're honored to be part of your transformation. We're so glad we can resize your jeans to fit your new, fabulous self. It's fantastic to hear that you're loving the quality and comfort of your jeans. Those pockets that fit all your essentials? That's exactly what we're aiming for! Thanks for the feedback about the belt loops - we'll definitely take that into consideration for future designs, especially for our curvy customers. We appreciate your understanding about the handwashing process. It's part of our commitment to sustainable practices, and we're glad the slight variation in dye isn't too noticeable. Your kind words about our improved customer support mean the world to us. We've been working hard to step up our game, and it's great to know it's paying off. Quick responses and keeping our promises are top priorities for us now. We're truly sorry about your initial experience and the long wait you endured. We've made significant changes since then, and we're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. Thank you for giving us another chance and for acknowledging our improvements. Your feedback, both positive and critical, helped us continue to grow and get better. We're so happy to have you as part of the Slø family, Sally. Here's to many more comfy, stylish days in your Slø jeans! Stay groovy, The Slø Team

Response from Slø - not fast fashionAug 1, 2024

Dear Jan I'm Ralph, the recently appointed COO at Slø. Your review has left me deeply troubled and, frankly, ashamed of our performance. A 10-month wait with no jeans to show for it is inexcusable, and I want to address this head-on. When I joined Slø in January, I knew we faced challenges, but your experience reveals just how deep our problems run. The constant excuses, the vanishing support page, the continued sales despite unfulfilled orders - it's a perfect storm of mismanagement that ends now. I'm writing to you from our Istanbul factory floor, where I've been living and working for the past month. Here's what we're doing to fix this mess: 1. Immediate Action on Backlog: Your September 2023 order is being shipped now. I'll personally oversee its completion within the next 72 hours. 2. Radical Transparency: We'reliving at the factory to fix these issues once and for all, and we're going to be filming every minute of it from next week. Watch this space on socials. 3. Support Overhaul: Our missing support page? It's about to be back up. The aim is to go live with 24/7 live chat and a direct line to my team from November. 4. Sales Freeze: We've halted all new orders until every outstanding order is fulfilled. Our focus is 100% on customers like you who've been let down. Now, let's talk about making this right for you: - Full refund of your original order, plus 50% extra as compensation for your time and frustration. Please email me directly to arrange that. - Two pairs of our upcoming V6 Jeans, featuring our latest innovations, shipped to you the moment they're ready. - Lifetime VIP status: 35% off all future orders and priority production. I know these offers might ring hollow after your experience. That's why I want you to hold us accountable. I'll send you daily video updates of your jeans being made, from fabric cutting to final stitching. Your warning to potential customers is completely fair. We've failed spectacularly. But if you're willing to give us one last chance, I'm committed to showing you the Slø we always intended to be. Please reach out to me directly at [email protected]. I'm available any time to address your concerns. Thank you for your brutal honesty. It's exactly the wake-up call we needed. Sincerely, Ralph de Lisle Chief Operating Officer, Slø P.S. We're documenting our turnaround efforts. With your permission, I'd like to feature your case as a prime example of how we're changing. Your story could be instrumental in holding us accountable and showing others our commitment to change. Would you be willing to help by letting us record your experience?

Response from Slø - not fast fashionAug 1, 2024

Dear Mel, I'm Ralph, recently appointed as COO at Slø. Your detailed review has left me profoundly concerned and, frankly, embarrassed by our performance. I want to address each issue you've raised and explain how we're tackling them head-on. First, let me apologize unreservedly for the nightmarish experience you've endured since your Black Friday order. The delays, miscommunication, and broken promises are unacceptable. I came on board in January because I believed in Slø's potential to revolutionize personalized jeans. However, your experience shows we've fallen catastrophically short of that goal. But here's what's I'm doing to change that: 1. Ordering System Overhaul: We're rebuilding our platform to accommodate multiple sizes per order. No more confusion or verification delays. 2. Transparent Production Updates: I'm implementing a real-time, honest tracking system. No more out-of-sync information or vague stages. 3. Quality Control Revolution: I'm personally overseeing a complete revamp of our QC process to eliminate repeated failures. 4. Communication Reboot: We're relaunching our social media with daily factory floor updates and reinstating our commitment to transparency. 5. Customer Service Transformation: I've taken personal control of our support team. Expect prompt, clear, and honest responses moving forward. Regarding your chargeback, you made the right call. The team had no business asking you to cancel it, and I apologize for that inappropriate request. Now, let's discuss making this right: - We won't contest your chargeback. You deserve your refund, no questions asked. Please contact me at my below email address and we'll get that sorted for you. - If you're willing, I'd like to offer you and your partner each a free pair of our upcoming V6 Jeans. I'll personally oversee their creation from start to finish. - A lifetime 40% discount on all Slø products, should you ever consider giving us another shot. I understand if these offers seem hollow after your ordeal. That's why, if you accept, I'll provide daily video updates of your jeans being made, addressing your specific concerns throughout the process. Your decision to stick with established brands is fair. We've failed spectacularly to deliver on our promises. But if you're willing to give us one last chance, I'm committed to proving that we can become the company we've always aspired to be since the viral idea's birth on TikTok. The business just needed professional operational direction badly. That's now here. Please feel free to reach out to me directly at [email protected]. I'm available anytime to address your concerns or answer questions. Your brutally honest feedback is exactly what we needed to hear. It's driving real, fundamental changes in our business. Sincerely, Ralph de Lisle Chief Operating Officer, Slø P.S. We're documenting our turnaround journey. With your permission, I'd like to share your experience as a key example of how we're addressing our failures and rebuilding trust from the ground up.

Response from Slø - not fast fashionAug 2, 2024

Dear Victoria, I'm Ralph, the new COO at Slø, and I want to personally address the issues you've experienced with our product and customer service. Your feedback is invaluable, and I'm here to take decisive action to fix the issues that have caused both delays and unresponsiveness from our customer service team. I joined Slø in January 2024 with a mission to revolutionize our approach to personalized jeans. Your experience highlights the areas where we need immediate improvement, and we're tackling them head-on: 1. Sizing Accuracy: We're launching a much-improved version of the AI-driven sizing tool next month to ensure precise fits for every customer. 2. Customer Service Transformation: I am hiring much-needed resources and talent to grow the customer service team and ensure a maximum 24-hour response time in the future. 3.. Streamlined Returns: returns and changes have been terrible in the past, with no system to adequately manage the process. I am implementing a new procedure in the company to be able efficiently to accept returns and arrange timely remakes when requested. Now, here's how I want to make this right for you: - I want to issue an immediate refund of your original order, processed within 24 hours. Please email me directly (see that below) to arrange that with me. - A complimentary pair of our new V6 Jeans, with a personal fitting session with our lead designer. - A 35% lifetime discount on all future Slø products. I'm personally overseeing these changes from our Istanbul factory, where I've been based for the past month. I am living here - working and sleeping here with Kristian - to finally make Slø the company it was always intended to be. If you accept our offer, I'll provide you with regular updates on your new jeans, showcasing our improved processes. Thank you for your honest feedback - it is driving real, positive change at Slø. We're committed to delivering the exceptional product and service you deserve, and we're excited to show you the results of our improvements. At Slø, we've embarked on an ambitious journey to revolutionize the denim industry. We're not just creating a new product; we're pioneering an entirely new production process backed by cutting-edge software. This innovative approach comes with unique challenges, but it also holds the potential to transform how personalized clothing is made. We're grateful for the understanding and support of our community as we refine our processes. Your patience has been invaluable as we work tirelessly to elevate our service to the high standards you deserve. Each iteration brings us closer to our goal of delivering perfectly fitted, sustainable jeans in record time. We're excited about the progress we've made and even more thrilled about what's to come. Your feedback and support are integral to this journey, helping us shape the future of fashion. Please feel free to contact me directly at [email protected]. I'm here to ensure your complete satisfaction and to demonstrate the new Slø experience. Thank you for your honesty and I hope you will give us the opportunity to make this right. We're looking forward to exceeding your expectations. Sincerely, Ralph de Lisle Chief Operating Officer, Slø P.S. We're documenting our transformation process, and with your permission, we'd love to share how your feedback has directly influenced our improvements.

Response from Slø - not fast fashionAug 2, 2024

Dear Melissa, I'm Ralph, COO for Slø, and I want to personally address your concerns and disappointment. First, let me apologize for the horrible experience you've had with our product and customer service. The issues with sizing, fabric quality, and lack of follow-up are completely unacceptable. I joined Slø in January because I believe in our mission to revolutionize personalized fashion, and I've been working tirelessly since then to transform our operations. Starting this business has been incredibly challenging. We're not just creating a new product; we're pioneering an entirely new production process backed by custom software. Every step, from fabric sourcing to measurement systems to final delivery, has been a learning experience. We've faced hurdles we never anticipated, from supply chain disruptions to software glitches. However, these challenges do not excuse the poor service you've received. The lack of communication for months is particularly unacceptable, and it's a key reason why I'm here. I've personally taken over the management of all customer service tickets until we resolve the backlog and implement a new system. Here's what we're doing to fix these issues: 1. I'm currently living at our factory in Istanbul -working here and sleeping here along with Kristian - implementing new systems to ensure all orders are delivered within 30 days and meet our quality standards. 2. We're revamping our measurement system to ensure accurate fits for every customer. 3. We're overhauling our customer service to provide prompt, 24-hour responses to all inquiries. Pease allow me some time to hire the right people to join the team and implement the new procedures. 4. We're implementing a new order tracking system to give real-time updates on the status of your jeans. I'm happy to report that these operational transformation projects have already been a great success. We're seeing significant improvements in production speed, accuracy, and quality control. Now, to make amends for your poor experience, I'd like to offer you: - A full refund of your original order - please contact me about this directly on my email below to arrange. - A complimentary pair of our new V6 Jeans from our upcoming investor-only launch in August (21-day delivery guaranteed). - A 30% lifetime discount on all future Slø made-to-order products. I understand if you're skeptical, given your experience. That's why I want to prove to you how far we've come. If you're willing, I'd like to personally oversee the production of your new pair of jeans and keep you updated throughout the process. This is an opportunity for us to demonstrate the success of our new systems and regain your trust. Your feedback has been invaluable in driving these changes. If you have any questions or concerns, please don't hesitate to reach out to me directly at [email protected]. Thank you for your honesty, and I sincerely hope you'll give us the opportunity to make this right and show you the Slø we've always aimed to be. Best regards, Ralph de Lisle Chief Operating Officer, Slø

Response from Slø - not fast fashionAug 2, 2024

Dear Suzuki, I'm Ralph, COO for Slø, and I want to personally address your concerns and disappointment with your experience. Your feedback is incredibly valuable, and I thank you for taking the time to share it. First, let me apologize for the issues you've encountered with your jeans. The tearing at the thighs and the sizing inaccuracies are unacceptable, and I'm deeply sorry for the frustration this has caused you. I want to be transparent about the reality we're facing. At Slø, we're not just creating a new product; we're pioneering an entirely new fashion buying experience and production process. This is a challenge that no one else in the industry has fully taken on, precisely because it's so difficult to get right. We knew from the start that it would take time to perfect, and we're incredibly sorry that our community, including you, has had to suffer through our learning process. The changes in design features and the struggles with accurate sizing reflect the complex hurdles we've encountered along the way. Each challenge has been a lesson, and I assure you, we're learning and applying those lessons faster and faster now. Here's what we're doing to address these issues: 1. I'm personally overseeing a complete revamp of our quality control process at our Istanbul factory to prevent issues like premature tearing. 2. We're using a much better fabric now thanks to an audit we've conducted with our suppliers. When you're the new kid on the block, you get screwed over sometimes. That won't be happening anymore. 3. We are in the process of implementing a new, more accurate measurement system that truly reflects individual body shapes. 4. We're revisiting our design features to ensure we're delivering on our promises of personalization and comfort. To make amends for your disappointing experience, I'd like to offer you: - A full refund of your original order - please contact me on my email below to arrange this with me directly. - A complimentary pair of our new limited edition V6 Jeans, which introduce a higher quality fabric. - A 30% lifetime discount on all future Slø products. From this point on, we are committed to delivering perfectly sized, durable, and high-quality personalized jeans that will be the best-fitting piece of clothing you own. Now, we want to prove it to you. If you're willing, I'd like to personally oversee the production of your new pair of jeans, ensuring they meet the standards you deserve. I'll keep you updated throughout the process, demonstrating the improvements we've made. Thank you for your honesty and patience. Your feedback is crucial in helping us become the company we've always aimed to be - one that not only produces perfect-fitting, durable jeans but also transforms the fashion industry into a more sustainable, personalized model. Please feel free to reach out to me directly at [email protected] with any questions or concerns. Best regards, Ralph de Lisle Chief Operating Officer, Slø

Response from Slø - not fast fashionAug 2, 2024

Dear Sam, I'm Ralph, COO for Slø. First and foremost, I want to apologize for the delay in responding to your review. Your feedback is extremely important to us, and it should have been addressed much sooner. I am in the process of transforming our whole customer experience function and responding, albeit late, to your review is part of this process. I want to personally address your concerns and disappointment with your experience. Your detailed timeline of events is incredibly valuable, and I thank you for taking the time to share it. I'm deeply sorry for the extended wait and the series of delays you've experienced. The breakdown in communication and the failure to deliver on our promised timelines are unacceptable. I understand your frustration and disappointment, especially given your initial excitement about our product. I want to be transparent about the reality we're facing. At Slø, we're pioneering an entirely new fashion buying experience and production process. This is a challenge that no one else in the industry has fully taken on, precisely because it's so difficult to get right. We knew from the start that it would take time to perfect, and we're incredibly sorry that our community, including you, has had to suffer through our learning process. Regarding the tracking number issue, I want to clarify that I personally packed up and shipped from the factory all packages that had a tracking number for a long time. You should receive that in 7-10 days. If for any reason you don't please email me directly on my email at the bottom of this review. The hold-up was part of a major communication breakdown between our business, our factory, and our shipping partner. I'm pleased to say this issue has now been permanently resolved. Here's what we're doing to address these issues: 1. Kristian and I are now living, sleeping and working at our factory in Istanbul to transform this business into what it was originally envisioned to become. 2. We've completely overhauled our communication system with our shipping partners to prevent future delays and miscommunications. 3. We're implementing a new, more accurate production timeline system to provide realistic expectations for our customers. We can now produce and deliver in 30 days or less. We'll officially be launching this in October. 4. We're revamping our customer service to ensure prompt and accurate updates throughout the production process. 5. I'm personally overseeing quality control to ensure that when jeans do ship, they meet our high standards. I understand that you've already received a refund, and I'm glad we were able to process that for you. However, I'd also like to offer you the following: - A complimentary pair of our new limited edition V6 Jeans, which introduce a higher quality fabric and improved production process. - A 30% lifetime discount on all future Slø products. From this point on, we are committed to delivering perfectly sized, durable, and high-quality personalized jeans within the promised timeframe. If you're willing to give us another chance, I'd like to personally oversee the production of your new pair of jeans, ensuring they meet the standards you deserve and arrive in a timely manner. Thank you for your honesty and patience. Your feedback is crucial in helping us become the company we've always aimed to be - one that not only produces perfect-fitting, durable jeans but also transforms the fashion industry into a more sustainable, personalized model. Please feel free to reach out to me directly at [email protected] with any questions or concerns. Best regards, Ralph de Lisle Chief Operating Officer, Slø

Response from Slø - not fast fashionMar 14, 2024

Hi, I am sorry that you've waited so long and still have not received your pairs of jeans from our soft launch. That was our first time manufacturing made-to-order jeans, and although we experienced some issues with production and fulfillment, we reached out to all our customers affected by this and provided additional compensation. It appears, however, that we may have failed to communicate our updates to you, and I am sorry that you've had such a poor experience and feel scammed as a result. This is certainly not the experience we strive to provide and want any of our community members to remember. Please reach out to us at [email protected] with your order number and I will refund you. Furthermore, if you are willing to give us another chance to make things, I will do whatever I can to ensure we get you the best-fitting pair in your wardrobe and make this right. Abhi