Slø - not fast fashionSlø is revolutionizing the fashion industry with sustainable, made-to-order jeans that fit perfectly. We're on a mission to end fast fashion by creating personalized denim using innovative technology and ethical production methods.Our unique approach ensures each pair of jeans is tailored to your exact measurements, offering unparalleled comfort and style. We're committed to transparency, quality, and customer satisfaction, aiming to deliver your custom jeans within 30 days.It's not easy, and building a new model for the fashion industry doesn't happen overnight. But we're working constantly to accelerate progress with our mission.Join us in reshaping the future of fashion - one pair of perfectly fitting, sustainable jeans at a time.
Slø - not fast fashion (slojeans.co) has 166 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Katie R.
I like many others ordered my jeans in January of 2024 when they had the buy one get one coupon and as of March 4 of 2025 I still have nothing but the same excuse and the same bull time line of three more weeks, which I have been told since November. Ralph is very polite but I'm so tired of the excuses and false hope that they might actually show
Kelly J.
I ordered 2 pairs of jeans in January of 2024 during their big "at cost" promotion... never got them. It's been a year
Response from Slø - not fast fashionFeb 27, 2025
Dear Kelly, First, I want to sincerely apologize for the experience you've had with your order. Your frustration is completely understandable. After spending 5 months at our Istanbul factory addressing production issues, we discovered that our shipping partner had been misleading us about the status of several packages, including yours. We've recently learned that your package was lost, despite being told otherwise. The person responsible no longer works for the shipping company. This situation is deeply embarrassing for us, especially as we relaunch with improved production systems. We take full responsibility for this failure. As I mentioned in my email to you earlier today, we'd like to offer $250 in store credit and a 20% lifetime discount on all our products. Our new commitment guarantees delivery within 30 days or your money back. I understand this doesn't erase the inconvenience you've experienced, but I hope it demonstrates our dedication to making things right. I remain available to discuss this further on my personal mobile (my number in the email I sent earlier) if you'd prefer to speak directly. Thank you for your honest feedback. It helps us improve and deliver the quality service our customers deserve. Sincerely, Ralph COO, Slø
Martina
I really WANT to love Slo. I really do. I just can't. I ordered a pair of jeans in September 2022. I tried hard to communicate with the team about sizing needs, but to no avail - when the jeans arrived in February 2023 (5 months after ordering), they were too small. They also weren't great quality, with studs popping off before I even tried them on. Slo was good about the size change. They didn't require the jeans to be returned, and ordered a new size for me. This order went through in June 2023, as I had been travelling overseas and so although the package arrived in Feb, I didn't get it until May. Again, I tried to communicate my size needs, going back and forth several times. I was assured the size was correct this time. I got the new sized pair in December 2023, 6 months after the order was placed. Unfortunately, Slo over-corrected - the first pair were a bit too small, the second pair were FAR too big. The response I got from Kristian was really good. He said he'd fix it. I put in an order for another size replacement pair in January 2024. Unfortunately there was a mix-up, and the order wasn't placed in the Slo system until April 2024. At that point, the team refunded the cost of my order, but assured me that my jeans were still en route. In September 2024, I got a shipping notification. The tracking info just says "preparing" - and it has not changed since then. I followed up in October, November, December and January - Ralph sends good emails that take responsibility and claim to have identified the problem, and that I will get my jeans in a few weeks. But it is now February 2025 - and I don't have my jeans. Today, Ralph assured they will get to me asap. But it's hard to believe him. The cost of the jeans was refunded, but I just want closure. I want to be told they're not coming, or I want to get them. I gave the pair that was too large to my sister - they looked ok, not amazing. She wore them for 8 months, before one of the leg seams completely came apart, just totally split. So, the quality doesn't seem to be particularly high, unfortunately. I really want to love this company. But, it's just impossible at this point.
Abigail A.
I’ve been a fan of the Slø company and what they stand for since before March 2023, I actually ordered two pair of jeans that month and while yes it did take a long time for them to arrive (delivered in September 2023) at least they arrived. I loved them so much and how much they fit and the quality and the POCKETS!! So of course I wanted more so in December of 2023 I decided to buy more jeans. A pair for me my sister and my husband. Fast forward to AUGUST of 2024 I finally received my package but to my surprise only my sisters pair came in the mail. And of course I was happy that hers came in I was so disappointed that mine nor my husbands pair came in. (Btw her pair didn’t even fit her we had to give them to my mom) I contacted support immediately in August 2024 and me and Ralph went back and forth in almost 30 emails the most recent being in January of 2025!!! I had been so patient with this company and was so glad that Ralph was seeming to be so helpful but I had waited long enough and just wanted my money back for the two pair that never came in but they are still just telling me to wait for them to come in the mail because they are “so close” to arriving. Here is the most recent email sent to me. Abby, Thank you for your email; I'll save further apologies until you finally get your jeans. Here's the latest: - Packages are still stuck at our shipping partner’s warehouse - Their company appears to have a major system error due to our D2C e-commerce ('mirco-export') shipping requirements. They are not used to handling commercial freight shipments (pallets to a single location). - I have been trying to extract our packages to assign them to DHL - I have been unable to get them out now they have begun the customs process since they are on the customs and border agency's system now registered with our shipping partner. - We have made a leap forward with the delay this week. - I discovered the issue - our contact at the shipping partner had been hiding internal warehousing issues from us. - Thankfully this has only delayed your package. Some packages unfortunately were lost. The member of their staff responsible no longer works at the company. - Packages will begin moving from next week again. Your jeans are coming. Best regards, Ralph It is now February and I just had a baby so even if my jeans do come in now I probably won’t be able to wear them now. On another note I have recently looked at my 2023 pair of jeans and they already have a hole in the back pocket from the stitching coming loose.
Jess
I ordered a pair of jeans in January 2024, over a year ago now, and I still have not received them. I reached out to customer service in August, September, November, and recently, and each time they promise the same 2-3 week timeline and yet I still don't have the jeans.
Guenevere
Ordered in January 2024, then foolishly another pair in March 2024. Never got either pair, just emails with excuses and "updates" on shipping that never materialized. So in November of 2024 I requested a refund, which now, in January 2025, still has not come through. I keep emailing and getting responses about it being "in process". I just want my $81.11 back.
Response from Slø - not fast fashionFeb 14, 2025
Guenevere, First and foremost, we want to sincerely apologize for how long you had to wait—not just for your jeans, but for your refund. That’s not the experience you signed up for, and we take full responsibility for it. Your refund has now been fully processed, and while that doesn’t undo the frustration, we hope it at least brings some closure. We know that trust isn’t given—it’s earned. And for a while, we lost sight of what made Slø special. We got caught up in trying to grow too fast, made mistakes, and left too many customers, like you, feeling let down. That’s why we’ve spent the last several months rebuilding from the ground up—fixing our systems, restructuring our operations, and ensuring that what happened to you never happens again. Slø was built to challenge everything wrong with fast fashion—to create custom jeans that actually fit, made ethically and sustainably. And while we hit some serious roadblocks along the way, we’re finally in the place we always set out to be. Orders now ship on time, customer service is responsive and transparent, and we’re fully open about every part of our process. We know this doesn’t change your experience, and we wouldn’t expect you to give us another chance—but we just wanted you to know that if you ever do, things will be completely different. Thank you for your patience, even when we didn’t deserve it. And again, we are truly sorry for the way this played out. If there’s anything else we can do, please don’t hesitate to reach out. Best, Ralph & the whole Slø team
Paige W.
*Edit - After 3 months of emailing the company, I have received my refund. I have waited a year for my jeans and have been denied a refund. I cannot do a chargeback. The "customer service" offers cut/paste response of wait 3 weeks. Very disappointed. Do not support this company.
Response from Slø - not fast fashionFeb 14, 2025
Hey Paige, We completely understand your frustration, and we’re really sorry for everything you’ve been through. You waited far longer than you ever should have, and that’s on us. We made some serious mistakes over the past year—growing too fast, facing unexpected roadblocks, and getting caught in an operational and investor nightmare that slowed everything down. We should have handled it better. And while that’s no excuse for how long you waited or how impersonal our responses may have felt, we want to be upfront about what happened—and take full responsibility for it. Your refund has now been processed, and while that doesn’t erase the frustration and disappointment you’ve felt, we do hope it at least brings some closure. Slø started as a passion project—just a small team trying to change the way fashion works, making high-quality, ethical, made-to-order jeans that actually fit. And at the beginning, it was incredible—our launch was one of the biggest in US fashion history, and thousands of people believed in us. But with that momentum came challenges. We had to build our own factory, overhaul production, and restructure everything from the ground up. It wasn’t easy, and along the way, we lost sight of what mattered most: the trust of our customers. That’s why we’ve spent the last several months fixing everything—getting back to what made Slø special in the first place. Orders now ship on time, our team is fully in control, and we’re committed to radical transparency. No more corporate nonsense, no more delays, just great jeans and a brand you can trust again. We know this doesn’t change your experience, and we wouldn’t expect you to give us another chance—but if you ever do, we promise you’ll see a completely different Slø. Thank you for giving us a chance in the first place, even if we didn’t live up to what we promised you. If there’s anything else we can do to make things right beyond the refund, please don’t hesitate to reach out. Wishing you all the best, Ralph & the whole Slø team
Izzy
Edit 21/12/2025 I've given up, the endless lack of updates and when an update is received or requested it is fully of the same misleading excuses and what feels like lies. You can't keep to anything you report and I've given you way to many times to just do what you would say you would do!! And even when I have to reach out to prompt basic communication I get the same repeated, what now must be lies. And got a very passive aggressive email blaming the USA's changing laws. But I'm all the way in Australia and shipping from a factory in Europe shouldn't be routed via America a much longer route. As well as a promise for an update soon!! Well where is this update?!?! I will never purchase from you again, I took a chance and now have been badly burnes by your ongoing and poor practices. I have now formally requested a refund and will not accept no or that the jeans are coming for an answer. I was an orginal purchaser of Slo Jean's back in the first launch. I greatly loved these first pair of Jean's, especially the adjustable size feature to allow the Jean's to remain comfy during small fluctuations of size. I was very disappointed to discovered this feature had been removed in subsequent launches. I recently made a purchase in March 2024 to be part of a lifetime member system they were setting up which also came with a free shirt. In May I received a discount code for 90 dollars off when the shop reopens in July 2024 - which did not happen and I don't know if this code is still active or what is happening with my lifetime membership. Or if I will receive my shirt, as the only updates I have been receiving sporadically are about the jeans. It appears the lifetime membership is now this once off discount code, which was not described about in the lifetime membership information on the website. This lifetime membership has been removed from the website for months now. And I think I've been mislead about it, as I remember reports of a discount code for a lifetime of future purchases. I received a shipping notification with tracking in September 2024. The package according to the tracking has remained unmoved this entire time in Turkey. In several communications I've received reporting unexpected delays and promises the shipment would start moving within weeks. I received in December 2024 an detailed explanation for the delays - naive understandings of international customs policies and procedures from Slo leadership and an incompetent shipping partner. And another promise that the package would start moving within a week. This has not happened and the package remains in Turkey as it has bee since September 2024. I'm now of the belief that the Jean's are more likely to arrive in 2026 then they are in 2025 if they arrive at all. It's very disappointing as I was seeking to support the companies mission. Which it seems it can't even uphold, of quality service and quality fashion.
Response from Slø - not fast fashionJan 20, 2025
Izzy, I'm Ralph, the COO of Slø, and I want to personally address your detailed review. As one of our original supporters from our first launch, your feedback is particularly important to us. Let me be absolutely clear about the lifetime discount - it is absolutely still valid and available to you. This is non-negotiable and we stand by this promise 100%. Please email me directly at [email protected] about this - I always respond quickly and can confirm your specific benefits immediately. Regarding your shipping situation since September, I understand your frustration completely. The delay with our shipping partner has been a nightmare. While we've identified the root cause, they're moving at a glacial pace to sort through and account for every package. I'm pushing them daily, and packages are slowly moving, but frankly, their performance has led us to decide to end our relationship with them. About the store credit system - we're finalizing the technical implementation right now and it will be ready within the next week. It's taken longer than anticipated because we needed to build something more robust than what Shopify offers by default, but it will ensure all benefits - including your free shirt - are properly tracked and honored. About the adjustable size feature - I hear your disappointment about its removal. We made this decision based on customer feedback and production efficiency, but your comment makes me think we should revisit this option for future designs. I appreciate your frustration, especially as a long-time supporter. We're now delivering all new orders within 30 days of measurements being submitted, or we offer a full refund. While this comes too late for your current order, I want you to know that we're working tirelessly to resolve these outstanding issues. Please do email me about your lifetime discount. I want to make sure you have all the benefits you were promised. Best regards, Ralph de Lisle Chief Operating Officer, Slø
