Jennifer
Slow really means slow
Slow really means slow. It took exactly 4 months from the day I paid for my jeans to the day I recieved them. During that time there were extended periods of no communication from the agency, mixed with slow communication and miscommunication. All that would be fine if the ultimate product was good. Unfortunately, the jeans have the look and feel of bargain basement knockoffs. The denim is thin. The cut is basic. The overall look is generic. I can’t tell you if the jeans reflect the ‘custom tailoring’ I’ve been waiting for because I’m sure my measurements have changed in the 4 months since I took them. The jeans fit but not flatteringly. I could have bought name brand jeans in a similar fit 4 months ago and gotten some good wear out of them. Instead I’ve been putting off jeans that fit better under the premise of being about the recieve my cusyom tailored order. They’re just not with it which is so disappointing to say because I loved the idea and ethos they pitched.
Response from Slø - not fast fashionAug 2, 2024
Dear Jennifer, I'm Ralph, COO for Slø. First and foremost, I want to apologize for the delay in responding to your review. Your feedback is extremely important to us, and it should have been addressed much sooner. I am in the process of transforming our whole customer experience function and responding, albeit late, to your review is part of this process. I want to personally address your concerns and disappointment with your experience. Your detailed feedback is incredibly valuable, and I thank you for taking the time to share. First, let me apologize for the extended wait time, poor communication, and the disappointing quality of the jeans you received. This falls far short of the experience we aim to provide, and I'm deeply sorry for the frustration this has caused you. I want to be transparent about the reality we're facing. At Slø, we're not just creating a new product; we're pioneering an entirely new fashion buying experience and production process. This is a challenge that no one else in the industry has fully taken on, precisely because it's so difficult to get right. We knew from the start that it would take time to perfect, and we're incredibly sorry that our community, including you, has had to suffer through our learning process. The delays, communication issues, and quality concerns you've experienced reflect the complex hurdles we've encountered along the way. Each challenge has been a lesson, and I assure you, we're learning and applying those lessons faster and faster now. Here's what we're doing to address these issues: 1. I'm personally overseeing a complete revamp of our quality control process at our Istanbul factory to ensure the fabric quality and overall look meet the high standards our customers deserve. 2. We're using a much better fabric now thanks to an audit we've conducted with our suppliers. When you're the new kid on the block, you get screwed over sometimes. That won't be happening anymore. 3. We are in the process of implementing a new, more accurate measurement system that truly reflects individual body shapes and accounts for potential changes during the production period. 4. We're revisiting our design features to ensure we're delivering on our promises of personalization and comfort. To make amends for your disappointing experience, I'd like to offer you: - A full refund of your original order - please contact me on my email below to arrange this with me directly. - A complimentary pair of our new limited edition V6 Jeans, which introduce a higher quality fabric. - A 30% lifetime discount on all future Slø products. From this point on, we are committed to delivering perfectly sized, durable, and high-quality personalized jeans that will be the best-fitting piece of clothing you own. Now, we want to prove it to you. If you're willing, I'd like to personally oversee the production of your new pair of jeans, ensuring they meet the standards you deserve. I'll keep you updated throughout the process, demonstrating the improvements we've made. Thank you for your honesty and patience. Your feedback is crucial in helping us become the company we've always aimed to be - one that not only produces perfect-fitting, durable jeans but also transforms the fashion industry into a more sustainable, personalized model. Please feel free to reach out to me directly at [email protected] with any questions or concerns. Best regards, Ralph de Lisle Chief Operating Officer, Slø