SLLACReviews of sllac.com

Response from SLLACJun 9, 2022

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Response from SLLACMay 16, 2022

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Response from SLLACApr 25, 2022

The original prescription you sent us shows that you filled the prescription incorrectly when you ordered it. When you said you had trouble seeing on one side of the lens, our customer service asked you to send the original prescription for confirmation, and you did not cooperate, so we repeatedly communicated with you in between. The degree of discoloration of lenses is related to the intensity of UV rays received, and we requested you to send a photo of your glasses indoors and outdoors to prove that they are not discolored, and you did not cooperate. You can see the details of the production time and shipping time on our website. Our customer service is the company's direct customer service, not a middleman, the manufacturer and the company are one.

Response from SLLACApr 13, 2022

We are sorry to keep you waiting. Here are our current shipping times U.S. (All 50 States) Standard shipping Estimated delivery time: 7-18 working days Courier (USPS/UPS/FedEx) Estimated delivery: 2-5 working days Notice. Standard shipping during the holidays (October, November, December) may take 3-5 days longer than usual. Notice. Please refer to the international shipping times below for shipping times to US islands and remote locations. International Standard shipping Estimated delivery time: 21-28 business days Courier (USPS/UPS/FedEx) Estimated delivery time: 7-14 working days About incorrect prescriptions our customer service will contact you further to find the cause of the problem. If you are not satisfied with the size we can start an exchange for you.

Response from SLLACApr 9, 2022

Your first order was dispatched by UPS and the address was incorrectly filled in causing UPS to fail to deliver. We recommend that you contact your local UPS to change the address and we have contacted UPS to change the address for you for redelivery. Your parcel is now at your local post office and you can pick it up there. The second order was placed at a different address to the first and we subsequently found that the postcode in your address was incorrect. UPS still failed to deliver. We have refunded you for both orders. We apologise that we were unable to provide you with a satisfying service. We recommend that you recheck that your address details are correct next time you place an order to avoid this happening again.

Response from SLLACApr 9, 2022

Thank you for shopping with SllacEyewear!

Response from SLLACApr 9, 2022

Thank you for shopping with SllacEyewear!

Response from SLLACApr 9, 2022

We are sorry to have kept you waiting for so long. Some parcels will take longer to arrive due to the outbreak. According to the update you signed for your parcel on the 23rd of March. If you have any questions, please feel free to contact us. Statistically, it takes 6-19 days for a package to arrive after it is sent out to a customer in the States.