SlipReviews of slip.com

Awful, non-existent customer service. Been trying to get in contact as I was charge for the free item added to basket. Looking at other reviews I'm not alone. I have tried to contact them 4 times over 3 weeks and have been completely ignored. Real shame as the products are great but would never purchase direct again.

Had to change my review to BRILLIANT! Lauren from customer service came through and dealt with my issue (a GWP that was charged instead of being free). I got my refund, a freebie and a gift voucher. I feel as though Slip went above and beyond to help me. Although they were slow to respond, which was very frustrating, they made great amends to make it up to me. I am back to being a happy customer and delighted to keep purchasing Slip items for myself and to give as gifts. Thank you again for sorting this out for me. I'm giving all 5 stars despite the long wait to be heard because Slip really did make me feel valued.

I placed my order for a pillow case on 24th November. When I go onto ‘Track my parcel’ It shows that it has been sent back to them. However, despite 6 emails now I have still had no response and the phone number doesn’t connect.. I am very disappointed as this was a Christmas present. I do not have what I ordered and no idea if I’ll ever get it or get a response……and no refund. I won’t ever order with them again and will ensure my friends and family never do.

Nice website, I like the gift sets. Something was wrong with my order. I ordered on black friday. The products that I ordered were already sold out. I contacten the customer service and that was amazing. They sent me another set and a refund. Never experienced such a good customer service. The new products were also sent within a day. So I cant wait for it to arrive :)

Love the products. The delivery service is fast & friendly.

I placed an order which had been lost in transit. I was initially upset however customer service contacted me to apologise. Not only have they refunded my original order but placed another order FOC! Even sending an extra pack of Auburn Skinny Scrunchies also FOC. Amazing especially as they are a small family run business.

Beautiful products and lovely quality. Customer service is fantastic, very responsive and resolved my queries with customer experience as the focus. Fast delivery on all my orders, really pleased and will purchase again!

I sincerely wish to take the time to thank the fabulous Customer Service Manager Lauren and colleague Courtney at SLIP, profusely, for standing out in a sea of commerce, in addition to expressing my truest recommendation in regards to the SLIP pillowcases, eyemasks and scrunchies. It is understood and cherished that the products SLIP curates and creates truly reflect a remarkable experience, but to have enjoyed this luxurious (& necessary!) addition to my nighttime ritual has been nothing short of life-changingly astounding. Big and important words for a pillowcase, eyemask and a SCRUNCHIE I know. But I only speak the truth. We all know it is the people, the culture of a company, the work ethic, the kindness and grace bestowed by a customer service agent and a company to the client that makes a mission standout amid the rest and working with the SLIP Team was fabulous, unique and wildly satisfying!!!!! Being one who reveres all products crafted with love, a story and care, the thought of these offerings making their way to me and changing the way I sleep (a most important aspect of life) and the way that affects my day, my work, my attitude in addition to the way the SLIP pillowcases and scrunchies changed my HAIR which in turn ALSO affects my day, my mood and my life brings me such joy. True, these items could be considered a luxury, but when you actually manage to add up how many times you will now with SLIP: NOT have to dunk your head to "fix" messed up bed-head that shows itself as a frizzy and dry mess the next morning because you slept on anything BUT a SLIP Pillowcase and thus limiting water waste, coupled with the subtraction of expense in styling products because the life of your 'do can be extended longer, in addition to needing remarkably LESS deep treatments at the salon that are not cheap all because SLIP's silk has literally kept my hair HEALTHIER; not only are the savings a no-brainer, but the time saved, the energy and output saved, etc, are quite obvious. AND I have used my hot tools LESS, thus using less energy and most paramount----- limiting HEAT damage even further. It could be seen as a "champagne problem" no doubt, but as a woman working in a modern world, the actual benefit of streamlining my life because my hair is now healthier and my face products are not rubbed away or absorbed in cotton at night and my skin is clearer, goes a LONG way in keeping me positive due to not having these "extra" superfluous but real details to deal with on the daily. Every day I wake up with SLIP is a day with FABULOUS hair, BEAUTIFUL skin, a REFRESHED mind/soul/&body because I slept like a babbbbby feeling that sweet silk against my cheek with every turn! It is a day I am grateful for. It must be said, I have not even begun to rhapsodize of the BENEFITS of my SLIP Silk SLEEP Mask. This particular mask (and I have tried MANY!) has elongated my sleep time, encouraged more rest and less nightly wake-ups, allowed my blackout to be real and thus keeps me resting perfectly, which in effect makes my workouts stronger the following morning, my mind sharper and my body healthier. It must also be stated that of all the masks I have tried SLIP's is the FIRST to NOT cause me to break out around the face area that a mask typically covers. I am a LIFETIME fan and devotee, was turned on to you by an attorney I assist who has been championing you from day one, have been gifting SLIP to family and passing on the word to everyone. Finally, I must reiterate how FABULOUS the Customer Service Manager and Team at SLIP are. They kept an eye on my order from day one, offered awesome recommendations, were available to me with "WHITE GLOVE" Service, expelled JOY, warmth and superior hospitality and I could not be more GRATEFUL! Thank you Lauren, Courtney and THE SLIP Team! Bravo!