SlipReviews of slip.com

Customer service is the worst. I called 3 times telling them the zipper had completely separated from the pillow and asked them to please call me back. Never heard from them. I’ll never order a product of theirs again nor will anyone else who I can pass this information along to.

Update: slip arranged a new shipment of my order and all went well this time. I think they were let down by their courier. Customer service sorted everything out and added an extra free gift with my order too. Thank you slip, will definitely order from you again. Original review: I ordered a hair wrap to help protect curls. The order and dispatch went well as expected but my item still hasn’t been delivered. I contacted Slip only to be given the same tracking details I already had, I contacted them again and have not received a response. I have since requested a definitive delivery date or a refund and am awaiting their response.

Only missing 5* as the eye mask is too loose and there is no means of tightening it without tying a knot or stitching it; which after paying a hefty price I’m reluctant to do. I have a pillow case which I love and the eye mask. The eye mask I have to say is not worth the money and needs a re-think in regards to fitting options.

Was looking for something I could afford after visiting an office for medical care ,sensitive issues. I finally found that this website - slip I could actually purchase.i had been looking for the right materials.i searched and previously kept finding either really expensive or too cheap ( most likely not silk). This has been one of the best investment I have made in this category I consider health and wellness.thank you for letting me the access to something that also helps me sleep better and feel like I deserve quality.

If I could give 10 stars I would. So what happened was my pillow got rust from my shower railing when hanging it to dry. Emailed slip and they came with an awesome suggest to give me a replacement. I’ve never had customer service like theirs!!!! Reacted to me in literally 1 day. Lauren from customer service much love! Keep up the good work. Highly recommended!!!!

I’ve ordered from Slip multiple times, always loved the products and have converted many friends- usually wait for a sale to indulge myself! My most recent order arrived with damaged packaging which obviously happened during delivery but I reached out to customer service to let them know about the courier, the response was amazing- I didn’t realise companies with great customer service actually existed anymore! A really friendly exchange, refunded some money off my order and offered a complimentary replacement of my choice. Can’t recommend enough!! Great quality products, quick delivery times and wonderful people working there :) thanks!

I had to come on here as after being really annoyed at the lack of response from customer service over quite a period. They went above and beyond to make things right and were really helpful. Georgia was especially wonderful. Thanks!

3/2/24 Very slow (but eventually good) customer service I want to update my original review as they did (eventually) come back to me and apologise profusely. They refunded the items and said I could keep them by way of an apology. So they do get back to you, I'm assuming their refund inbox is pretty full as they don't seem to be doing an automated refund process - I feel sorry for the person manning that inbox. In future I'll only buy things I'm 99.9% sure that I'll keep from them, and if I'm not sure or it's a gift I'd probably not bother or accept there might be a very long wait on a refund or exchange. As I said in original post, the products are lovely/very luxurious, so I wanted to be fair and update my review with most recent experience with them. 20/1/24 Non-existent customer service (1-star review) I feel bad writing this but I'm at a bit of a loss. Firstly - I love Slip products and have bought many over the years for myself and friends, their silk quality is far superior to any other places I have looked, I thought I would continue to buy from them but based on this experience I don't think it's worth it. I bought many items on the site for Christmas and I've needed to return two of them - there is no simplified returns process, you have to email them. I have emailed their returns account and their general enquiries account three times now in nearly a month and received absolutely no reply. Not even a holding email. I can't find a complaints department, I can't get through to them on the phone and I didn't buy the items on a credit card so I have no recourse there. It's such a shame because the products are great, but I've found there is no human available if you even want something simple like a return! If you want to buy from them do it on a credit card and only buy something that you know you will definitely not have to return. I'm going to have to try to find a way to resell the items I've bought which is not fair and so much hassle when I just want them returned and refunded. Frustrating!