SlickwrapsReviews of slickwraps.com

Their products are extremely difficult to put on correctly and when you call them they don't care about you. Avoid these products, as you will get no customer service. Yes I did provide you an order number when you requested it and here is it yet again: 3694718

Unacceptable shipping. I ordered a macbook pro skin from December 1st and until now, 1 month after my skin hasn't been delivered. I would not get any of Slickwraps product in the future. So disappointing.

I ordered a laptop skin from Slickwraps almost 1 month ago. They have not shipped it, and I have asked Customer Service for a refund due to their extremely delayed processing. They not only won't offer a refund but won't tell me when my order will be shipped. TERRIBLE customer service, TERRIBLE order processing speed, TERRIBLE transparency. Stay away.

I placed my order on 16th of November 2018. The checkout page mentioned that "Shipping and Handling 2-4 days". However as I did not receive any updates regarding the order I contacted customer service and they mentioned that it takes 4-6 days only to dispatch an non-customised item which is in stock(I don't understand the logic behind it). Anyway the item was shipped out on 22nd via what they claimed to be "Priority Shipping" which would take 2-5 days. As of the time I'm writing this review its 2nd of December and I still haven't received my item nor any follow up reasoning the delay by Slickwraps. To sum it up their claim of Shipping and Handling in just 2-4 days is totally dishonest and unreasonable. I wouldn't recommend Slickwraps if you are someone who values your time.

It has been 100+ days and I am yet to receive the wrap. It was noted on their support page that it might take about 90 days for the item to reach my country (India). When 90 days were over, I contacted them and they said I needed to contact them within 30 days and that: "Slickwraps is not responsible for any lost, stolen, or damaged items in transit. When it leaves our facility we no longer have it or control over the shipment. We can only issue a refund within 30 days of shipping. We note all that information and make it available before orders are placed with us. " They linked me to their support page that says I need to contact them AFTER 30 days from purchase. I do not want this to be reshipped. If this didn't arrive the first time, why would it arrive the second? I also don't want points, I need a refund. Surely you must have insured the package and can now raise a claim against USPS for the lost package. I don't see why a refund isn't on the table.

Placed an order and after ten days the order still said "processing" I tried to cancel the order but was told the order could not be cancelled after two hours of placing the order. Horrible customer service. Will not be using them again ever.

Very poor customer service. I actually like the skins but they need help as a company. Takes them forever to ship a sticker... bought from them a few times at different points throughout the year and I always get this response after waiting 3 weeks or more for my sticker: “Sorry for the delay. This is the busiest time of the year for us here at SW. We are working as quickly as possible to get your order out to you. Processing time will be delayed due to the high volume of orders in our facility at this time. Please understand that selecting faster shipping will not speed up processing time during this time. You will get an email once the order leaves our facility. Tracking typically needs 24-48 hours to update. Thank you for your understanding” Multiple people have gotten this same email copy and pasted. Good product, good pricing, terrible customer service. Btw if your buying on Black Friday don’t expect it to come until January.

The website boasts 2-4 day shipping. It took 2 weeks just to ship. When inquiring about the wait I was coldly pointed towards some other page with processing disclaimers saying it can take however long they want to actually ship the order. When I went back and looked at the order, it was for the wrong phone and unable to fit my phone. Emailed again to inform the company and got another seemingly cold email with screen shots of the order. Pretty disappointing. Update: Its been a month and still no skin. Not sure if it got lost in the mail system. The only thing I have heard from Slickwraps was them trying to fight and take down this review, saying that is was a fake. They put more effort into disputing this review than they did trying to correct the situation. Should have chosen Dbrand.