sleeptest.comReviews of sleeptest.com

This has been one of the worst experiences I have had. Constant delays, Issues with my insurance LOL (BCBS Boeing, has to be bad for that). and not even 10 days after receiving their product and I am getting late Charges. Makes me think of an organized crime place I've heard about. there will be a lot of unexpected charges you do not see coming, and not much help. I advised my provider to drop this product quick.

this company is not ethical. they do not size their sleep test rings for pediatric patients and then charge you over $300 for no sleep study results. I would NEVER recommend this company.

dodgy ass products, app is buggy as hell, is some random ass factory in Singapore so don’t even expect a lick of customer service. They don’t mention you need to “subscribe” to have a sleep test done, after paying $150 for a bunch of cheap plastic THAT DOES NOT WORK BY THE WAY. complete waste of time and money

Very disappointing experience. It is extremely difficult to speak with an actual person when there is a problem. Calls seem to go to voicemail, and online communication is handled through a chatbot that is not always able to resolve the issue. What was most frustrating was being left to go back and forth between the medical office and another provider instead of the two communicating directly with each other. Technology can be helpful for simple questions, but patients still need a reliable way to reach a real person when something needs attention. The whole process felt impersonal and unnecessarily frustrating. Terrible experience!

Horrible! When I first discussed completing my sleep test with this company I was promised a simple process. It's been anything but. It's IMPOSSIBLE to get in touch with a provider. My provider spent less than 5 minutes with me during my first appointment. My second appointment after my sleep test I was told I would be offered referrals for providers for CPAP and an oral device. I received neither. The DME provider has been attempting to reach my provider for OVER 3 WEEKS to get a form signed so that they can provide me with a desperately needed CPAP. Crickets. This company is horrible and I would not recommend them to anyone. Go somewhere else that actually gives a crap about your health and providing an acceptable service.

Ok this is a follow up. This whole process is disappointing. The sleeptest went well when it showed up. It was not shipped until after they told me it would be here. I travel so we discussed days for it to be here. Then of course they pressure you for it to be returned. Oh sure! My adventure started in August - I think I am finished if the clinician ( note - you sign up to speak to a DR. ) who had a real attitude that I questioned her about anything. She of course was late to the call. Her comments " I am not going into that now, it has been handled by Customer Service" I said obviously not or I would not bring it up. I stand by my original review. Sleeptest you need to improve your program. It is broken. It comes across as a money gathering opportunity shielded under "medical".

I was all set to do this and the time came and the first thing that popped up was a pay screen, which I was having trouble getting to work and finally a second screen popped up demanding to know if I was proceeding. It was a little rude. During our conversation and questions it just became clear to me that they are very money driven. She started throwing policies in my face very blatantly couldn’t have cared less. I just cannot trust these people to have my best interest.

...Get what you pay for. Had a consultation with the Doctor that cost $95 for 10 mins and was told that I could take my time with the sleep test and use it on nights where I feel my best, etc... Then I am immediately hit with emails threatening late fees before I even recieve the sleep test. Return the product in 5 days or incur a mysterious late fee. $5? $100? How much is it? Save the automated customer service response about needing to keep costs down. Just be HONEST about what is involved before the process begins and this wouldn't be a problem. At least let us know you're going to nickle and dime us beforehand, so we can plan accordingly. So insulting to be threatened with nickle and dime charges while attempting to do something for your health. Clown show.