Peter R.
Worst product I have ever bought
Worst product I have ever bought. Extremely expensive considering all the problems, such as: 1) wireless charging is impossible to place in the right position for it to charge. Every time you place it in the wrong location, you have to wait and watch it for 5 seconds to make sure you've got it right and it takes about 10 - 20 attempts to get the right position, which changes every time you use it because.... 2) the earphones and battery / controls move around inside the actual headband so that means that.... 3) you never know where the charging spot is; 4) you never know where the controls are; and 5) you have to readjust the earphones to be actually over your ears every time you use it. 6) the volume up, volume down and pause/skip track buttons are impossible to feel through the fabric, so instead of changing the volume, you end up skipping ahead 6 tracks, and if you're trying to listen to an 8hr hypnosis on youtube, that means that it'll skip to some random other video on youtube. 7) the earphones are larger than I had expected and I wake up with sore ears. All this for US$150 + postage = $US149 (AU$230) And this is after watching / reading LOADS of reviews to ensure I didn't end up buying the worst product on the market!
Response from SleepPhones®Jan 17, 2019
Dear Peter, Our sincerest apologies for the difficulties you experienced in such a short time! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you! We look forward to hearing from you soon!

