SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®Aug 6, 2019

Dear Joseph, Our sincerest apologies for the difficulty you experienced! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep. We suggest not wrapping the cord tightly around the headband while not using the SleepPhones® products. Maybe drape your cord over something or hang it up (it's best to leave it lightly coiled too). We have a great page on our site that shows a demonstration video on how to remove and reinsert the speakers. This page also will give you a few tips to prolong the life of your product! Visit our site at: http://www.sleepphones.com/Care-Instructions Regarding the Bluetooth® emissions, we are happy to provide you with information regarding the EMF ratings (http://www.sleepphones.com/blog/health-and-safety & http://www.sleepphones.com/brain-cancer-radiation-radiofrequency-EMF-electromagnetic-fields-bluetooth) for the SleepPhones® Wireless product! We understand your concern about electromagnetic radiation around the head. There has been a lot of press on the topic, based on research done in the US and internationally over many years. Since our CEO is a family doctor, she makes sure that everything we make is safe. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Aug 6, 2019

Dear Tacey, Our sincerest apologies for the difficulty you've experienced with the product! Having the proper size headband (with a snug fit) is crucial not only for comfort but for sound purposes too. A proper fitting headband will prevent the speakers from sliding around while in use as well as the headband slipping. We would be happy to exchange the headband for a different size! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty Regarding the placement of the module, we would suggest moving it to the front or side of the head. If moving it to the side, please place it on the opposite side that you sleep on. Many of our customers do move the module to the front of their heads as it is more comfortable for them. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Aug 6, 2019

Dear Jonathan, Our sincerest apologies for the difficulty you experienced and for the misinformation! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you! We look forward to hearing from you soon!