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Big Health (Sleepio & Daylight) (sleepio.com) has 24 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Also known as
sleepio.com
Website
sleepio.com
Category
Mental Health
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 25% of reviews.
Latest
Most recent review: September 2026.
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I could not log in. It didn't seem happy that I didn't want to set up a passkey and would not go beyond that point. I did not want to sign my google account or any other account up to access the tech support don't see why I should give all this info and access to an app. After reading the other reviews I am not going to bother to try anymore.
Response from Big Health (Sleepio & Daylight)Oct 28, 2024
Hi Anne - I apologize for our late reply and the trouble you've had setting up an account. Sleepio does not require Google SSO, so I wonder if you would, please, email us at [email protected] so we can help further? We hope to hear from you so we can assist!
LO
Lockwood
Didn't even get to use it!
I registered for this website, but I could never log in with the password I used during setup. The tech support was terrible—the link to change my password required me to enter the original password, which made no sense. It was a frustrating chicken-and-egg situation that left me unable to even try the service. The entire process is almost as stressful as dealing with sleep deprivation.
Response from Big Health (Sleepio & Daylight)Oct 28, 2024
Hi there - I apologize for the delay in reply an for the trouble you experienced with logging in and with your support experience. I would love to help, personally, if you would like to give things another try? If so, please email me directly at [email protected] and I'll be glad to assist!
A note, in case its helpful and if you are in the UK, in some areas NHS Login is required. In those cases, the Sleepio password reset won't be helpful, as we don't have access to make changes to your NHS Login.
I hope to hear from you so I can help further,
Shanna @ Big Health
SG
Susie G.
It is impossible to restrict sleep to…
It is impossible to restrict sleep to this extent and to function. By 11 am I am jibbering because I am so tired I can not think. I can not possible do my yoga classes, so I am getting unfit. I am eating constantly for energy. So, I am putting on weight and I have been a size 10-12 uk my entire life. So it is having many n egative effects. Obviously it is impossible to work in any meaningful manner. I would not wish to make a decision while in this state. Also I feel that really it only addresses people who can't fall asleep, not those who like myself wake up in the middle of the night and can not get back to sleep. Getting up at 3 am is completely counter-productive. It is cold and I feel more and more irritable. I can see how it COULD work, but one would have to be in a hotel with no outside demands to get through this in an y meaningful way. I am not going to sacrifice yoga, decent dog walking and being normal weight for something that has a realtively low chance of success. Ialso HATE the graphics. They seem designed for 2 year old children
ML
Ms. L.
I am only in my third week of Sleepio
I am only in my third week of Sleepio, having been requested to try it by my doctor. I am too tired to do anything during the day due to having to get out of bed if I am not asleep (restricted sleep strategy). I would not be happy if I had to drive or do anything imortant during the day. I can't see that this will improve. As I have had interrupted sleep for more than thirty years I know quite a lot about the problem and don't find the advice useful. I am affected by changing weather and atmospheric pressure, which is not addressed.
Response from Big Health (Sleepio & Daylight)Jun 17, 2024
Hi Ms. Lawton - Hi, I'm Shanna from the Sleepio team. Thank you for your valuable feedback!
I understand that sleep restriction can be challenging, especially in the early stages of the program when improvements may not yet be noticeable. If you're experiencing excessive sleepiness or have concerns about your safety, we recommend consulting with your doctor who suggested Sleepio.
I'll be sharing your feedback with our Clinical and Product teams about addressing meteorological conditions, as we recognize that many users might face similar challenges affecting their sleep.
While the program might not work for everyone, many individuals with long-term sleep issues, similar to yours, find the course effective, even if some of the material seems familiar. The key often lies in the delivery of the program. In the upcoming weeks, you might find the thought challenger and progressive relaxation techniques particularly helpful.
If your doctor considers it safe for you to continue, we hope you won’t be discouraged and that you find success with Sleepio. If you need any further assistance, please don't hesitate to email us at [email protected]. We’re here to help!
Best regards,
Shanna
MS
mrs sally J.
other CBTi must be better..
GP recommended this to me. I had already done Sleepstation several years back and found that unless I stick rigidly to what is basically a very short time in bed to force sleep, there's no difference in how I sleep.
And it's so horrible to have to stay awake longer than normal folk AND get up really early every day to basically exhaust yourself so that you sleep in one block.
Anyway, it was at least a better experience than Sleepio (it cost a lot more) in terms of logging in, presentation, content, feedback and support. The tech support tried to help but I can only log in online.
Response from Big Health (Sleepio & Daylight)Jun 17, 2024
Hi Mrs. Jarvis,
I'm Shanna, from the Sleepio team. I appreciate you sharing your feedback.
I know sleep restriction can be difficult but I'm sorry to hear about the trouble you had with logging in on the app, and your unhappiness with the program overall.
That's definitely not the experience we hope for, for our members. I apologize that it's taking some time to troubleshoot this with you due to it being something we can't reproduce. It looks from your email with us that Kyle, from my team, was trying to help with your trouble. We're a determined bunch and we're glad to continue to help until you are able to login via NHS Login.
I do understand the frustration if you decide not to move forward but, if you decide to give it another try, please reply to the email thread between you and Kyle, or send us a new email at [email protected].
All the best,
Shanna
AN
Angela
Didn't help me get more sleep.
The goal of Sleepio is NOT to increase the amount of time you sleep for. The goal is to "increase" sleep efficiency (time asleep divided by total time in bed) to 90% by decreasing the amount of time you spend awake in bed. You have to get out of bed if you've been lying awake for 15 minutes. If you take 15min to fall asleep, sleep for only 4 hours 20min then lie awake for 15min before getting out of bed (not unusual for me) then you have a sleep efficiency of 90% and Sleepio congratulates you on your success. My sleep efficiency was already above 90% before I began the course, but Sleepio continued to plough on with its own goal of "increasing" my sleep efficiency to 90%. There was never any mention of increasing sleep duration, which was my goal. I read the results of Sleepio's clinical trial and discovered that at the end of the Sleepio course the insomnia patients were only sleeping for 5 hours 46 min per day! And the Sleepio treatment increased time asleep by less than other GP treatments! But Sleepio chooses to focus only on sleep efficiency, which has no meaning for me.
The course is delivered by an animated "Prof" who I felt extremely patronized by. If he was a real person I would either ask him to stop or I would walk away and avoid him in future. But I felt unable to walk away because my GP prescribed this. The Prof told me to change my negative attitudes to sleep and insomnia (which I don't have - I love sleep and even insomnia has some benefits), that I shouldn't feel so alone and isolated (which I don't), that I have to stop worrying (I wasn't), etc. During every session you get multiple choice questions to test that you've been paying attention. When you get the answer right (they are patronisingly easy), you still have to listen to the Prof explain it again, as though you had got it wrong.
For anyone with sensory processing issues Sleepio is a nightmare of animation plus audio plus subtitles that can't be turned off plus detailed multiple choice questions and written information that all occur at the same time. I didn't know which one I was supposed to be focusing on.
Sleepio did absolutely nothing to help me sleep for longer each night and I cannot recommend it.
GH
Grumpy H.
patronising
The first weeks (!!) are wasted with tracking sleep and very general 'sleep hygiene' advice that surely most with a severe sleeping problem have explored in great detail (expect no change here, but unskippable videos with a cartoon professor mansplaining things). In my experience, by the time the only valuable help, sleep restriction, is applied, I may have given up on this. I tried restriction on my own before the programme told me. Further, there's no differentiation between interrupted sleep and problems falling asleep, which makes it at times sound it only serves the latter. Overall the approach is very rigid and the tone is patronising. Checking someone's knowledge and failed approaches to better sleep initially, and then starting where needed could have saved weeks of struggle. Sleep restriction worked for me, but it is hard to tell whether this was thanks to or despite Sleepio.
CR
Carter. R.J. W.
Not for everyone as it states to be
Not for everyone as it claim's to be - for insomnia, maybe useful if you've never spent hours online looking into sleep hygiene and inane tips for improvement. For day time fatigue, interrupted sleep, longer term issues, adults above 16, no. The score tracking of sleep diary makes no sense, if you waste a day with 12 hours of interrupted poor quality sleep that's apparently a 93% efficiency score... righhht.