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Mattress Warehouse (sleephappens.com) has 182 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
sleephappens.com
Website
sleephappens.com
Category
Furniture Stores
Location
Frederick, Maryland
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 40% of reviews.
Latest
Most recent review: July 2026.
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Had 2 deliveries from them, different delivery men each time. All 4 men were professional and friendly. Especially the first 2 because I was sent the wrong size mattress!
Response from Mattress WarehouseJul 25, 2016
Thank you for the great feedback! Enjoy your new bed, and thank you for shopping at Mattress Warehouse.
CA
CAROl
Great service
Delivery timely. Gentlemen were pleasant and quick.
Response from Mattress WarehouseJun 27, 2016
Thank you for the great feedback! Enjoy your new bed and thank you for shopping at Mattress Warehouse.
JV
JOHN V.
Thjs was a great experience for shopping for a new mattress.
Our sales manager, Savi, at Montgomery Mall was highly skilled in selling his product and very professional. He met our needs and provided us with great customer satisfaction.
Response from Mattress WarehouseJun 15, 2016
Thank you for the awesome feedback John! We hope you have many years of restful sleep on your new bed. Thank you for choosing Mattress Warehouse.
KA
KATHY
Last minute
There was a big sale on mattresses for Memorial Day weekend so I thought it would be the perfect opportunity to invest in a new mattress. I went to Sears then Macys, but somehow ended up at Mattress Warehouse. The salesman who helped me (I forgot his name) was so nice! He was very knowledged on mattresses compared to the salesmen at the other retailers. He listened to my needs and found the best bed in my price range and comfort level! Sure I spent a little more than I intended but I am very sure that it will help me in the long run.
Response from Mattress WarehouseJun 8, 2016
Dear Kathy, Thank you for your feedback. We are happy to hear that your salesman was attentive and helped you find the right mattress for your needs. Thank you for choosing Mattress Warehouse!
SA
SANDY
After Reading Negative Online Reviews...
...I was not sure this was the vendor for me. But it seemed the bad reviews were mostly in other states (NJ, PA, etc). My experience with this company was in North Carolina and I was very pleased with my salesperson and delivery. Not sure what's going wrong in other areas, but not to worry here in NC!
My thanks to Jessica for all the information and guidance she supplied!
Response from Mattress WarehouseJun 7, 2016
Dear Sandy, We are delighted to hear that Jessica made sure everything went smoothly from purchase to delivery. Thank you for your feedback and for choosing Mattress Warehouse!
MW
MARK W.
An education and a delight.
My wife and I spent a weekend at a hotel in Ocean City, MD. This hotel boasted that all of their rooms were furnished with Temperpedic beds. We were surprised that we had two great nights of sleep, awaking without the back and joint discomfort that had become our norm. On our way home, we stopped at a few retailers looking for this incredible mattress, but to no avail.
As we are both teachers, we started our research upon arriving home. The following weekend, we headed to Mattress Warehouse in Bear, DE, which is an Elite retailer for Temperpedic. We were greeted by Roger, a knowledgable and patient sales consultant, who took the time to listen to our needs, asked about our occupational and lifestyle schedules, and invited us to journey with him as we discovered the best bed for our bodies.
Roger ushered us to their sleep match system, which took pressure point measurements of our reclined bodies, both on our backs and in our preferred sleep position. This diagnostic dream machine matched us with three beds designed to give us maximum support and comfort, so that we can get truly repairative sleep.
Roger's patience, professionalism, and knowledge was instrumental in our decision to become Temperpedic owners. Even amidst the unprofesisonalism and blatant disrespect of another salesman, Roger remained a gentleman and a pro.
We highly recommend Mattress Warehouse, we highly recommend Roger, and we encourage everyone to invest in their sleep. Don't settle for a mattress because it's a bargain. Find the sleep system that gives your body the rest it needs to be healthy, energetic, and successful.
Visit your local Mattress Warehouse, today.
Response from Mattress WarehouseJun 7, 2016
Dear Mark, Thank you so much for your feedback. We are so happy to hear that Roger and bedMATCH helped you two find the right Tempur-pedic mattress. We absolutely agree that sleep is vital to a healthy lifestyle and worth investing in. Thank you for your recommendation and for choosing Mattress Warehouse!
AS
AMANDA S.
We sleep like a baby and wake up with no aches and pains thank you so much
Thank you to Jim in selinsgrove matress warehouse. He was a great guy who helped us out so much with getting our new bed.....He did a wonderful job and since Saturday we sleep like a baby and wake up pain free thank y'all so much....
Response from Mattress WarehouseJun 7, 2016
Dear Amanda, We are so happy to hear that Jim was able to assist you in getting a mattress that works for both of your needs. Thank you for your feedback and for choosing Mattress Warehouse!
CP
CHRISTIAN PETERSEN I.
Purchase and delivery of 2 King box springs.
NO complaint! Went to store twice -- once to look and once to buy. Salesman (Carlos) was friendly and knowledgeable. Bought 2 S & Foster box springs. Delivered on time and items placed exactly where I wanted them in the house. No complaint with service -- everybody was friendly and cooperative. Am trusting that the box springs will hold up over time. Basically an excellent transaction all around. Would do business with Mattress Discounters again!
Response from Mattress WarehouseJun 6, 2016
Dear Christian, We are thrilled to hear that Carlos ensured everything went smoothly from beginning to end. We hope you love you new Stearns & Foster boxsprings. Thank you for your feedback and for choosing Mattress Warehouse!