Mattress WarehouseReviews of sleephappens.com

BOUGHT A MATTRESS FROM MATTRESS WAREHOUSE AND ABOUT A WEEK INTO THE PURCHASE WE STARTED TO HAVE PROBLEMS WITH THE MATTRESS.WHEN WE TRIED TO CONTACT CUSTOMER SERVICE ALL THAT WE GOT WERE RECORDINGS,NEVER A LIVE PERSON.NO ONE EVER CALLED US BACK THIS WENT ON FOR ALMOST FIVE MONTHS.THEN WE CONTACTED THE B.B.B THEY SOMEHOW CONTACTED MATTRESS WAREHOUSE WHO AGAIN DID NOT CONTACT US BY PHONE,THEY SENT US A VERY SNOTTY LETTER TELLING US THEY WOULD DO AN EXCHANGE NO REFUND JUST AN EXCHANGE.MY ADVICE GO SOMEWHERE ELSE DON'T WASTE YOUR TIME WITH A COMPANY WHO DOES NOT CARE ABOUT IT'S CUSTOMER'S.

I purchased a mattress on 5/29/2016 from the York Galleria location. I went somewhere else & found a better deal for the same exact thing. I called in to get my money back & was told I would have my money back in a "few days." This is now 2 weeks later and I have yet to get my money back. I called the customer service line & they said they have yet to receive a request to get my money back. Don't worry Customer Service can't help you either! So, I tried to call the York Galleria location so they can process my request & no one will pick up the phone. This is the worst experience I have ever had. It was so much easier to go to a different mattress seller. I wish I would have never went there in the first place.

The delivery service was appauling. Damage to boxsprings and we have to wait for another delivery. I will not allow the same delivery people back in my home.

The store ordered and delivered the wrong mattress and even admitted doing so. However, even though I called the day it was delivered to tell them it was the wrong one I was forced to wait thirty days for an exchange and they tried to charge me $199 exchange fee. They delivered a super firm one but I ordered a plush memory foam. The thirty days was agony. Part of my spine is fused together and I told them at the time of purchase that I needed a super soft memory foam. I did not sleep well the entire thirty days and was in a lot of pain. Since it was the only bed I own I had to suffer through it. When the thirty days was up I got the run around from the store. I finally had to call the 800 number multiple times to get the exchange delivered even though the store salesman, (his name is Paris at the store located at 2044 Wilson Blvd in Arlington, VA), admitted to someone at the 800 number that it was his mistake. I was really concerned that I would never get my exchange. I would never recommend anyone shop at Mattress Warehouse because of my experience.

The list of disrespect to the consumer and incompetence of the sales people and the customer service people is unbelievable. Twice they did not schedule my delivery, Finally delivered defective product and I am being bounced to everyone in customer service. I am a nurse, I am on my feet all day and have a bad back. Now I am sleeping on my sofa for 2 weeks and still no new mattress in site. 3 different people said they would call me back and never did. Once I was finally transferred to a district manager and the message said the extension is not available. Save yourself the headache and find a real company that appreciates its customers.

We were told by our Chiro Pract, that we needed a firm mattress for our bed. We went to Mattress Warehouse in 2011 and purchased Top of the Line Firm Mattress by Serta Posture Pedi Mattress. With a 15 year Warranty on it. After a year we started having terrible muscle spasms and the mattress started to sag in different places. Well, we got in touch with Mattress Warehouse and they sent an examiner out to exam the mattress, he said it was a default mattress and they would replace it. They did replace the mattress and box spring which was not the same one we had paid for in the beginning, also the box spring was not the same as the mattress and a different size. (Altho their policy is that your box spring should be the box spring that matches the mattress. Well, since they gave it to us, we did not make any noise. Well, a few months later after buying a better frame for our bed because maybe this was the reason this mattress was sagging also, they sent another examiner out to examine the mattress, and he said, this mattress is sagging because your bed frame is not the correct one for your mattress, so because of hard times and us being seniors on a fixed income, we could not afford to buy another frame at that time. So they told us until we get a different frame for the mattress we couldn't get another mattress (this one with the wrong box spring had a 10 year warranty on it. Well, we were blessed to be able to purchase the kind of frame they tried to sell us and said we needed, so I called and they told me to go to the store where I purchased the 1st mattress set and choose another one, so we did, and of course this was the 2nd time, and they took $500.00 off of what we paid for the 1st mattress and told us we had to purchase a set that was under what we paid for our 1st set. These People also charge you $100.00 for delivery from Maryland when it's their fault that they sold you merchandise that is no good, People just like another party said, shop around, ask questions, and remember Mattress Warehouse is not what they say they are. I will be taking they to Consumers, and Better Business Bureau, and Channel 4 and Seven on your side. I hate to see people used, and taken advantage of and their is nothing you can do. I know there is someone that can speak for us, and make Mattress Warehouse become a business that will not take people's money and give them merchandise that is not 100% when you purchase it brand new. They are a very, very dishonest Company. Will never buy from them ever again and will tell my story to everyone that is looking for a mattress.

We bought a mattress from the Cary location - a Serta Black Beauty Rest - Top of the line. The sales woman (Vadelle?) walked us through several different styles, their warranties, return policies, etc. 10 year warranty, 30 day return, that kind of thing. We chose a mattress, and after a week realized we'd gotten too firm of a mattress. We called the salesperson and asked what we can do - "Don't worry - it will break in - just give it a month." Called back a month later and Mike told us "Oh, that mattress isn't included in the warranty, I don't know why you were told that. You can buy another mattress if you'd like." We fell on hard times, and still have the mattress and a foam layer we bought extra for it... along with back, hip, neck, and shoulder problems. I'd file a legal complaint if I thought it would do any good. I sleep a lot on the couch, until we get another mattress. Be very careful. They aren't selling sleep, comfort, or education. They are taking money for mattresses and commissions.

Bought a mattress from this company. Mattress fell apart less than 2 years later. Wanted me to pay to have it replaced with shipping charge. I refused to do that due to the unbelievable horrible customer service I received after weeks of trying to get an answer from someone. Will never buy from them again.