Mattress WarehouseReviews of sleephappens.com

We were sold on a Sealy Posteurpedic mattress, box spring, and basic frame. The problem is that the mattress is too hard and neither one of us has been able to sleep on it. I called the store the day after it arrived to tell them that this was the wrong mattress. We were told that we had to keep it for 30 days before they would consider a return. We purchased a 3" bed topper and removed the frame. Not one nights sleep in two weeks. I've called the store a number of times and they will not take this mattress back. Don't shop here. That was our biggest mistake. The NO return policy makes it a huge risk at a very high cost and they don't stand behind their merchandise.

THE WORST! These people don't care about customer satisfaction. They for sure don't care about your time. At least the cable company gives you a window-these people just said 'some time Saturday' and never followed up. After I called, the rep at the South Pickett Street in Alexandria, VA said that it wouldn't happen since they were backed up. WHY WOULDN"T YOU TELL US THAT EARLIER?! OUR ENTIRE SATURDAY WAS WASTED. When I called to follow up he had the nerve to ask ME why I wasn't understanding that the company that took my money in exchange for a good would not be able to deliver that good. Here's the deal; I give you money, you give me a mattress. You for sure don't act annoyed that I'm calling to follow up and don't offer a respectful apology and get annoyed that your explanation isn't sufficient. I told him to cancel the purchase. He said fine. Three days later, not reimbursed.After I called the DM, Karl Papafio, and left numerous messages, Ali called and offered $50 rebate. That's not acceptable. I never received a call from Karl. The following Friday I called customer service. The woman I spoke with was exasperated that I was not satisfied and acted like it was my fault that they are terrible at business. This company is absurd. DO NOT GIVE THEM YOUR MONEY, ESPECIALLY AT THE SOUTH PICKETT STREET IN ALEXANDRIA VA LOCATION.

Mattress Warehouse declined to fix/exchange my 3-year old defected mattress due the fact that I didn't purchased my protector from them and got stain on it.. This is not fair to customers... I wouldn't purchase anything from them again. I lost over $1000. Please save yourself time and money and take your business to more honest company.

The worst Mattress ever. Don't buy it. I paid $ 469,00 for a queen size Mattress, it has no way to turn over since it has only the top. The first week I started regretting my choice, when I lay or sit down I can feel lumps and the coils on the sides, no sheets queen size fits, the mattress is way to thin. Now comparing with other Brands and prices the Mattress "Providence" is as piece of junk. If someone want to gift me one, I would say: Thanks but NO Thank you very much. I had a bad feeling when a got the call confirming the delivery and I could not understand a word from the person who was calling, when this big truck rented by Enterprise arrived to my house to make the deliver I was sure that I would never, ever had any business done with "MATTRESS WAREHOUSE".

Received mattress and box springs on date requested (6/25); I went to the store on 6/27 to request exchange for smaller box springs. It took at least five calls/visit to the store to arrange delivery, and each day that was scheduled, no one called or showed up. Finally , on 7/26, the box springs arrived. It was a frustrating experience and a waste of my time, waiting all day for each day that delivery was promised .

I have been waiting now 2 months for my refund for a mattress I never even picked up! I've e-mailed the sleephappens.com rep that posts to contact them when they respond to all the negative posts about the company. Still $500 on my credit card because these terrible people won't give me my money back! It takes 2 seconds for them to take my money but once I want my money back it takes over 2 months. The most pathetic company I have ever dealt with in my life. I purchased the mattress on 5/29/2016 & contacted them on 6/1/2016 saying I wanted my money back because I found a better deal at Sleepy's (WAY BETTER CUSTOMER SERVICE) and they said they would process the claim and it would take 2-3 weeks to get my money back.... That's fine but now it's been 2 months! WORST COMPANY EVER! So, if someone from Mattress Warehouse would like to contact me and give me my money back ASAP that'd be great!

Well, I just had the worst experience buying any product in my life! Back in February, I started a warranty process for my mattress that sunk over an inch and a half. We waited on a mattress inspector and then waited for the warranty to come through. When it did, we were given a month to use it on a new purchase. We went and picked out our mattress and paid The difference for the mattress that we selected. Our credit card was charged when I purchase was made on May 2. Almost A month went by, and we didn't hear anything. When we called the store, they said that they would only know when the mattress was coming after they receive a call from the warehouse. We patiently waited another week and a half and heard nothing so I called again. This time I was told the same thing but requested the number of the warehouse. When I called the warehouse, they said the paperwork was never processed. I was given the district managers number and left him a message but called the store back. The store was told by the district manager that the paperwork was processed. I was told that hopefully in a week or two we would receive our mattress. After not hearing from them again, I went into the store and demanded that they make a phone call about my mattress. Finally, I was told that the mattress would be delivered. Finally, I thought. On the morning of the delivery, I stripped the bed and noticed there was a stain that wasn't there when the warranty was processed. When the delivery men came, they went into the room to get my mattress but when they got there, one guy turned to me and said they sent the wrong mattress and only had a twin mattress and not a king, which is what I ordered. I couldn't believe it! But wait, it gets better. It must've been while I was looking at the paper that the other man took pictures of my mattress without asking or discussing the stain with me. The man (who spoke limited English - or at least acted that way- both of them) said that he needed to call the dispatcher about the wrong mattress. One walked out of the room ahead of the other guy and eventually outside my house. I received a phone call from the dispatcher. She said that the delivery guys sent her pictures (ones I never even knew they took) of a stain on the mattress and would not be delivering my mattress. By the time I was off the phone, the men were leaving in their truck. Wow! Wow! Wow! Most unprofessional dealing I have ever had. I can't believe they didn't discuss the issue about a stain honestly with me. Instead, they SNUCK (never asked or mentioned the stain) pictures (boy were they good. Made me realize how crimes are committed right before your eyes.) I can't believe after waiting almost 2 months after purchasing that I am still without a mattress and was treated in such a dishonest way. The store manager said he would REQUEST that we get our money back. Save yourself and purchase somewhere else! I'm still in disbelief!

the customer service is worthless, I bought a mattress in Charlottesville 3 years ago and have been getting replacements at least every 6 months b/c of the huge dips in them even after rotating ever time I change the sheets, THEN when they bring the new mattress they want to charge you $100 every time!!!!! so again I go thru hell every 6 months trying to get another POS replacement mattress and the service department is a joke! go ELSWHERE!