Mattress WarehouseReviews of sleephappens.com

The mattress-buying experience at the Montgomery Mall store was truly awful. The salesperson lied about the delivery process and the return policy. Don’t go to this store.

If you value your money and your health and well-being, you will not buy a mattress from Mattress Warehouse. From day 1, my mattress has been defective. The person who delivered my mattress almost fell moving the mattress off the truck, and to avoid falling, threw my mattress to the ground. The coils in my mattress sound horrible any time you try to get on the mattress. I tried calling to return it after the first couple days because of the alleged "warranty", however I was told by the salesman I had to pay another $100 to replace a defective mattress. So I'm already out $500, but I'm going to be out another $100 to replace a mattress that is defective?! I didn't want to pay money to replace something that should have come correctly the first time, let alone risk having another terrible mattress but being out ANOTHER $100. Fast forward 6 months and there is a crater the size of Texas in the center of the mattress causing back problems and disabling me from sleeping. I wake up multiple times a night because my back is aching from the hole in the center of the mattress. It hasn't even been a year yet and I'm already going to have to replace this mattress. Guess who I will NOT be buying from ever again! Save your money and your sleep and buy elsewhere!

Much to my regret, my experience that I received from this company ’’Mattress depot’’ is very negative. Both sellers and the administration try to deceive, confuse and only benefit for themselves and not serve people. I am confident that everyone knows how important healthy, strong, and comfortable sleep is for everyone. After a good rest, you can productively live and work or study all day. I chose a mattress on which I can sleep. We paid and sellers and were told that it will be delivered to our home. But they brought a completely different mattress, not the one that we chose in the store in Issaquah. Perhaps the mattress that I chose and paid for went to another house in another family, and I was brought their mattress already used, second hand for maybe a few months or a year, and half the cost we paid. And it is quite possible that a sick person who slept before on this mattress had some disease (psoriasis, scabies, cancer or tuberculosis) and the mattress absorbed the energy of the disease. Instead of resting on this mattress, I felt nervous, irritated, and completely broken. We possibly do not immediately understand why, but the reason is that your body takes the information that the mattress absorbed. The company is becoming a pathway of disease. Dishonesty of employees turns into misfortune of buyers and it is possible that buyers will also start to get sick. A dream and happiness will go to others and feel like someone tricked you. If you still fell into the trap of this company, I recommend not to move away from the mattress you chose, be present at loading and sit next to the driver who will take the goods you bought to your home. Perhaps then your dream will become a reality. April 8, 2018

Awful customer service. Promised a delivery date and time (Twice). That date and time has passed and not only did they not deliver my mattress, they sold it to someone else and now its on back order. They call that MBO. I call it BS and Buyer Beware!!

Well I am on 2nd mattress from here in the last 2 years. I am patiently waiting on another warranty review. First I purchased a lower end luxury Cheswick Manor mattress for roughly $600. Within the year it had about a 2 inch gap in the center, and me and my girlfriend couldn't sleep. After going through the warranty process, having an employee from the mattress company come out and inspect the mattress, I was approved for store credit towards another mattress. I used the $600 towards an $1100 dollar I-Serta Applause 2 mattress, hoping to resolve the issue and have a good long term mattress. Within a year, I have another 1 inch indentation in the center. When me and my girlfriend sleep, we both end up in the center and cannot sleep. When I spoke with representatives, they seemed genuine, however are not willing to accommodate me for these 2 inconveniences, and I will merely get store credit. I do not want store credit, I do not want another mattress from this place, I would highly recommend you look up mattress reviews for any of the mattress brands they carry (which are all less than favorable) and go elsewhere.

Paid for delivery and removal of old box spring and mattress. Delivery team found a bug on bed spring and refused removal and setup. Called local store they said too bad its not their issue. Delivery team was not rude, but not very helpful. Local store could care less as they already made the sale. Phil should have explained this ahead of time, as I now had to remove all pieces to my yard from 2nd floor as delivery team "couldn't touch". STAY AWAY from this company!!

Worst service ever. Waited all day and no delivery. No phone calls to let us know when. Contacted store numerous times and told it was on way. It is now 7 o clock at night and still no delivery or time as to when it will show up. WOULD NOT RECOMMEND BUYING A MATTRESS FROM THEM EVER. Customer Service rep says we need to call to file compliant as no one will contact us.

Waste of time. Still waiting for my bed and it's almost been a month and there's no way of contacting anyone. Worst customer service I have ever experienced and I don't even want the bed anymore. I hate this store.