Mattress WarehouseReviews of sleephappens.com

On November 18, 2019 my wife and I visited the Glen Allen, Virginia store #0127. While there we looked at several different mattresses. We worked with Laurie Hoffman, Mrs Hoffman was very nice and knowledgeable about the mattresses and pointed us in the right direction. My wife and I chose the Serta X5 that had a sale price of 2199.99 with a free adjustable base. After talking with Mrs Hoffman she offered to see if she could do better on the price due to my military service. Mrs Hoffman made a phone call, came back and told my wife and I she could give us the same deal of mattress with the free adjustable base for 1799.99. We agreed to the price and details, as well as purchased a mattress cover. The next day our new mattress and base came, my wife called me and told me they sent a regular box base instead of the adjustable base we were promised. I stopped by the store and spoke with Mrs Hoffman, She was the most unprofessional person I have ever delt with. Mrs Hoffman started out saying that my wife said she didn't want the free adjustable base which she didn't say. Mrs Hoffman then went on to say that she made it clear that we would only be getting the mattress as well as the standard base. When I told her that my wife never said she didn't want it,and that at no time did Mrs Hoffman ever tell us that we were only getting a standard base she started getting very loud with me, pointing he fingers at me and eventually started yelling at me. I am glad no one else was in the store otherwise her unprofessional behavior would have turned an uncomfortable situation into a very embarrassing one. I told her I wanted her managers number and she made a phone call, every time I would try and speak she would cover the receiver of the phone with her hand so I could not be heard. She wouldn't let me speak with anyone nor would she give me a number to contact. All she would tell me is that on my receipt it clearly says what we would be receiving which it does not, it gives a only a part number like I am suppose to know what part numbers go with what. That night when I got home I sent an email detailing all of this to Mattress warehouses main offices customer service, I received no reply so after a few days I gave their customer service a call and was told they were sorry about my experience and told me I needed to speak with the district manager. I have left messages on his voice mail but as of this I have not heard anything back. All my wife and I are asking for is what we were told we would be getting in the first place. It is very clear to us that when dealing with Mattress Warehouse you are only important prior to the sale or when the sale is being made, after they have your money you are out of luck getting a simple issue resolved.

Was told they would take my old mattress but when they delivered my new one they refused to take my old . told them to take it back and refund my money. Having trouble getting my refund. It has been a month now. I wll never deal with them again. Ceo17702@gmail .com

Adam the manager at the shoppers world location is the number one customer repellent I have met lately, I have been a customer at this location for many years and have purchased numerous mattresses from here, but I will not ever return to buy from here again, I wanted to replace my Serta mattress and wanted a two sided mattress, he told me they did nothing t make them ( but I have since purchased one elsewhere so they do make them) he convinced me to buy a house brand mattress which I tried out and said ok, he said it would need to be a special order, again no problem, he then quoted me $1,139 to buy it, I said ok but I am only willing to pay $1,100 including tax, he said he would need to talk to his supervisor and would get.back to me, I said ok, but after three days and no word I returned to store to see why he had not call my cell, but before I could speak he offered up” did you get my message” which I replied no no message sent to me, he then says d his supervisor said no, I own a car dealership and I really don’t that happened over $39, he said he would try again, and again after two days no word from him, if he sold cars for me I would have fired him, but he did successfully eliminate me as your long tome customer, I have seven grown kids that follow my lead and they will not be your customers either as well as anyone else that asks me where to buy a mattress. As one business man to another, should you keep people like Adam on the front lines with your customers, I do not believe your company will be around for very long, good luck, you will need it, as for me, I will not return.

The most recent Mattress Warehouse experience I have had is the WORSE ONE yet. The salesmen - Scott and Sakeeb? - did their respective jobs and sweet talked their way into coercing us to buy a mattress. They made MANY promises before, and a couple after, the sale - NONE of which panned out! The BLAMED the delivery department, which is conveniently NOT A PART OF THEIR BRAND. They shrug their shoulders and wiped their hands off any responsibility. DO NOT SHOP AT MATTRESS WAREHOUSE!!! There are MANY other options to choose from. We purchased a 6k mattress, and promise was made that they will take the old one away. When our son's mattress was delivered, they got the base for our mattress but not the mattress!!! What were we going to do with the damn base??????? So they took it back. A WEEK later, they came back with our base and mattress. They installed it, got all the paperwork signed, and told us that they would come back for the old mattress. They drove off. Needless to say, we were MAD. When we went to the store to complain, they said "Wow! But taking the old mattress to the curbside is part of their job and the mattress contract! Wow. Unfortunately, we have nothing to do with the delivery department. We contract it out. So we can't do anything." Despite many phone calls and requests, the salesmen at the Churchmann Road's Mattress Warehouse did absolutely NOTHING. Now, we have a king size mattress sitting on our floor - for over a month now!

The bed was not delivered on the day it was suppose to be then was given a different date 2 weeks later, and now they state is will be 3 more days and the salesman seems unsympathetic. I will never do business with this company and will be getting my money back immediately .

I bought. Box frame it looks like used one 80.00 dollers felt like being rip off .i had so it and staple it.

This place is horrible!!! I went in to buy a mistress and was pushed into buying a more expensive floor model. I left a deposit and came back the next day and paid the remainder in full. The next morning, I got a call from the "manager " telling me that the floor model that I saw and paid for was not the mattress I was getting, but rather a mattress that I didn't see OR agree to! I went to get a refund and was told by the manager that a refund took 3 weeks. I was very upset. After alot if back and forth the theatrics by the even more scammy( than the already Swammy salesman)manager, I took the actress. I am quite sure this was a scam from the start. You can buy a mattress any where, so go ELSEWHERE!!!

If I could give less than one star, I would. Before you buy a bed from here search go to Google and search "Mattress Warehouse reviews". Click several of the links and read what others have to say about this place. First let me say the in store sales person that we dealt with, Erin, was super! From there it went downhill. They could not accommodate a 4 1/2 hour deliver window. I work in the morning and I'm home by 9am. I have to leave at 1:30pm to go back to work and they knew this up front. Twice they attempted to deliver during a time when I was not home. Regional manager, Al, got involved and is nothing short of, what people used to call, a typical used car salesman. He called me on the phone to straighten things out, promised to call the next day and never did. The lady that I spoke to from delivery services in Maryland could not have cared less whether we got our bed or not. She was very rude and inconsiderate and told me to call the store when they opened at 10am. We canceled the order and went elsewhere and bought a new bed.