Mattress WarehouseReviews of sleephappens.com

I/we meet this lovely lady name Ms. Lucy, very pleasant, professional in the business and very caring about the customer's needs. We came into Mattress Warehouse of Clinton, Md LLC. We found the beds that my husband and son needed for a great night sleep, and Ms. Lucy never rushed or push us to buy. Very good products as well as customer service. Thanks...

We ordered the Serta Hybrid X7. when we received it noticed a couple tears where the stitching was coming out and also we could hardly sleep in it just wasnt right. Sent an email with pictures & our complaint, was contacted immediately by John G. to get it exchanged and fixed. Contacted our Mattress Warehouse near us in Altoona, Pa and our salesman Ryan went up got a replacement mattress and was delivered in a couple days. new mattress is great!!! Service was fantastic

Ian was a great salesman. Can’t wait to try my new bed.

Went to Mattress Warehouse and had a good experience. The salesman, Bob, was thorough in explaining all the differences in mattresses and quality of styles and brands. He was very friendly, kind, and patient. Helped with narrowing down what I wanted and needed. I’m happy with the service and looking forward to better comfort and sleep!

I visited the Roanoke Rapids, NC store on Saturday, 4/9/2022 where I worked with a salesperson who gave me information about sales prices, price lock guarantees, delivery process, etc. on three mattress sets. Because I needed to do some measuring to determine the right size box springs for my vintage beds, I did not contract to purchase on Saturday. I visited the store again on Monday 4/11/2022 but the previous salesperson was not there. I was met by Mr. Carlton Brown. Our communication was a little off at the outset. I told him what the previous salesperson had agreed to but it all seemed like news to him. To his credit he took time to make several calls to the previous salesperson and the district manager to clarify what I had been told and also to seek ways to make things right for me. In short, I made the decision to purchase three mattress sets because of Carlton's tenacity in working to get me what I need, when I need it, and at the price I was quoted. Carlton is a real professional with integrity, follow up, and an excellent understanding of customer needs. He said that his word is his bond and I believe him. He LISTENED to me and gave me his word. He put everything in writing so there is no misunderstanding. Hats off to Carlton Brown!

I visited the store in Gastonia NC with my Mom in January this year. The manager Eli waited on us. After trying numerous mattresses and spending seemed like hours she finally made a decision Our experience went so smooth. A few weeks ago I went back and purchased 2 mattresses for myself. Eli was so informative , patient and knowledgeable. I would recommend my friends and family to visit Eli at the Gastonia store. You should be proud to have to Eli as an employee.

I purchased a mattress today from Susan of east Hanover. I have never been more impressed with a salesperson ever before. From the beginning she made me feel very comfortable and answered all of my questions. She also gave me the sleep test, which no one has ever done before. Very professional and sincere. She had me with hello. Thanks again, Susan!

My family was shopping for our mother a new bed who suffers from arthritis and body aches. We went to Mattress Warehouse at the Towne square location in Roanoke in which we were Blessed with Julia a phenomenal and knowledgeable employee🤗 she made our purchase a breeze and our Mother was totally happy with the selection a Tempur-Pedic Proadapt.... we all are happy 😊