Mattress WarehouseReviews of sleephappens.com

ALERT. I "qualified" for an interest free loan and set up automatic withdrawal for payments. After a couple of years of having funds taken from my bank and thinking this should have been paid I check the status of my "interest free loan" and read a clause: "If promotional purchase balance is not paid in full by the end of promotional period interest will be imposed from the date of the purchase at the purchase APR stated above." 29.9% mafia interest. Umm, interesting that they set the loan to a longer time period than the Promotional Period" without voicing that bit of info. Their scam is costing me thousands; though the product was less than 2k I've paid 3K and sill owe 2K.I tried two of their mattresses and sadly found them to be of very poor quality. It's sometimes a curiosity to me why some businesses aren't satisfied with good business but choose to slyly swindle more. This overly greedy kind of ugly business is damaging to customers and communities. Shame.

I purchased the mattress on the 29th..The woman at the store printed out wrong address ,reassured me she be there to fix error day of..She was working ..She told me ..Day if ..She was off ..I had to wait next day for frame and mattress ,then had to pay an additional $75 for box spring since original would not fit upstairs a and I don’t get that for another week..So I won’t feel the full effect of my bed for at least another week..I paid o we $1000 dollars and I still have it had a peaceful night rest YET!!!..I’m never buying from them again..I feel Like they get your money and bring you your things when THEY FEEL like it..It’s there mistake and customers suffer..I’m stressed with moving and they’ve compounded stress by not sending them on time..My back still 😔..Had I knew now what I knew then I would have gone elsewhere..That’s just keeping it 💯..The one star was being generous considering even though they messed up no exception was had..All I got was..I’m sorry..Don’t be sorry ,DO BETTER..The WORST CUSTOMER SERVICE EXPERIENCE..No transparency in communicating if definitely I’d recieve items on time and I didn’t..Never again will I go there for NOTHING

This review is an actual review of a purchased product. I will review the customer service as well as the product. I purchased this product by calling the toll free number and purchasing over the phone. Customer Service Review: When I inquired about having my old mattress taken away the representative stated that if I purchased a mattress protector for $30 dollars it would protect my warranty and include the cost of mattress disposal. When my mattress was delivered the drivers would not remove the old mattress and when I called the customer service representative he conveniently forgot about our conversation regarding the mattress protector purchase and basically told me I was out of luck. The customer service representative actually went so far as to tell me to drop it off at a private dumpster. This is the last email I received regarding mattress disposal: Michell, Unfortunately, it would have to be picked up with a delivery. You would be able to drop it off at a dumpster, if you know of one near you, but we wouldn't be able to dispose of it. Again, this was my error, and I do apologize for the inconvenience and confusion. My take: Apologies and excuses are for little kids. Not grown adults and they definitely have no place in a business transaction. The absolute least Mattress Firm could have done is offered me a refund on the $30 dollar mattress protector that is actually worth about $2. Mattress Review: Mattress was delivered on April 17th. Today is April 24th. I've had the mattress for one week and there is already a large sag in the mattress. When I contacted customer support i was told the following. This is a cut and pasted email response. And remember, this is after having the product for 7 days! Mitchell, We do not offer a return. You would either need to file a warranty claim for the sinking, or execute a Comfort Exchange after 30 days of having the mattress. Those would be your only two options with the mattress. My take: Stay away from this place.

Purchased a nectar mattress from mattress warehouse and was told nectar would guarantee the sleep comfort of the mattress. Nectar said that was a lie and could not honor their comfort guarantee on a mattress sold by a retailer. What was the most frustrating as that mattress warehouse would not honor what their salesmen told us. Now I am stuck with purchasing a replacement + extra delivery fee + disposal fee. I will not shop a mattress warehouse again. I am tired of being mislead by Mattress Warehouse then by Nectar not honoring their comfort guarantee.

Do not buy a mattress from this business, they are liars. I purchased a Serta mattress from them. It wore out in one year. They sent a inspector out. The inspector had on sandals and shorts, now this is during Covid 19, he did not have on any sleeves nor gloves on his hands, he did wear a mask. He put his bear hands all over the mattress. Then the write up the report for I have defaulted the warranty. How can anyone wear a mattress out in one year. He said it was the box springs, well I turned it in to the BBB, then they tried to send a letter stating that they would give me another mattress. I told them that after the way that I had been treated, I would never buy another mattress from their store. I wanted a complete refund of $1099. I will not purchase another mattress from them. They have not responded back yet. My next move is taking them to court and exposing their way of doing business. It is not right to have to go through this, WHEN they had no trouble receiving their money. A person should have the right to purchase elsewhere, WHEN they have been treated as such as I. My husband and I are both Senior Citizens and on Medicare and africians America. We feel VIOLATED and mistreated.

Bought a mattress at Butler, PA store on July 31st that was promised delivery on August 7th. Delivery was cancelled 3 times and it is now August 22nd. Now they ‘guarantee’ delivery next week....we’ll see. Have a hold on payment until it is delivered. Have never experienced anything like this before. Store Salesman was a very nice young man who apologized many times over but there is no excuse for this poor delivery service.

These people are crooks !!! I attempted to buy a full size mattress and box springs from these crooks in March of 2020. I asked to have it delivered to their store, and I would pick it up myself, which they said was no problem. They lied to me 4 times on the pickup date .... everytime I tried to pick it up they said they did not get it yet. Then the manager said he could have it delivered to my house quicker. So I agreed. I went home that night and saw their reviews on ConsumerAffairs.com, and was shocked to find this company had the worst reviews I have ever seen! I went back to the store that night and told the manager I wanted a refund. He said he would refund my money but could not give me a receipt of any kind stating confirmination of my refund. I luckily had put it on my visa card, so I called my visa and canceled the purchase with them. VISA will protect you from crooks like Mattress Warehouse. But, to top it all off, 3 days later, after the manager told me he had refunded my purchase (but refused to give me a receipt ), the delivery people called me to confirm delivery of the bed !!! Obviously, this company is the worst !!!!!! These people are worse than used car salesmen !!! I had to call that lying manager again, and tell him not to deliver that bed !!! The other reviews I have read, said some of the people suspected they got used mattresses !!! Read all the reviews on this company, folks. You will be shocked they are still in business. Do not give these people your money !!!! You will get screwed !!!! P.S. I think the reason they wanted to deliver it to my house was so I could not return it or get my money back. ( once they put it in your house, it is yours ). After reading the reviews, I am convinced firstly, there was something wrong ...... like they did not have the bed I ordered. Secondly, I am sure it would have been the wrong bed or worse yet, some used garbage they had laying around. Either way, it is a nightmare dealing with these dishonest people ( no pun intended ). Oh, and if you call their corporate number in Maryland, you get a recording. So don't think they will be any help either. This happened at the store at 7482 West Broad Street, Richmond, Viginia. DON'T SHOP AT ANY OF THEIR STORES !!!

I purchased a new king mattress and box springs from the Winchester, VA, location on 12/14/19. My salesperson was extremely knowledgeable, professional and polite. However, on the day of the delivery, 12/20/19, things took a very ugly turn. Despite having already paid for the removal of the old mattress and two box springs, the delivery guys refused to remove the old mattress due to three urine stains caused by my pets. These were very old stains, mind you, were not "serious" stains because they had been cleaned immediately, and how no odor to whatsoever. I was told that the mattress was considered a bio-hazard and the delivery guys could not put them on the truck with other mattresses. Never mind the fact that these were old stains which had no odor to whatsoever. Never mind the fact that ALL new mattresses and box springs come delivered SEALED in thick plastic wrapping. Never mind the fact that nothing was said to me about this when I placed the order. And, to make matters worse, these same delivery guys who refused to take the mattress, offered to "help me out" by taking the mattress if I paid them each $10 and paid the disposal fee of $30, which is apparently the disposal fee in Fairfax Station, VA. Upon calling customer service in Frederick, MD, the customer service manager, John, couldn't have been any less concerned and more cavalier about my situation. The fact that the delivery guys were willing to take the old mattress for an extra $50 was, as John stated, "between me and the delivery guys". I then asked John to pick up my new mattress and box springs and give me a refund. His reply was, "that's not going to happen". I then stated I would contact the BBB, to which he simply stated, "go right ahead". Now, folks, I ask you, is THIS the kind of company you want to support by purchasing their products??? I purchased the previous mattress and box springs from this same company. Obviously, customer loyalty means nothing either. Save yourselves a lot of heartache, folks, give your business to a company who truly appreciates their customers, not only during the sale, but more importantly, in customer service. Needless to say, I will never make a purchase from Mattress Warehouse Sleep Happens again. Their customer support is even lower on the food chain than some of the sales people you find at used car lots.