It is our mission to provide the mattress shopper with a relaxed and educational buying experience that provides the best overall sleep experience with quality products at the best possible price whether in-store or online.
Mattress Warehouse (sleephappens.com) has 182 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Showing 14 reviews with 4 stars · Clear filters
ANDREW Z.
Salesman was great didn't try and push you in any direction. He was very knowledgeable about every mattress. Very quick delivery. Got everything the next day.
Response from Mattress WarehouseApr 18, 2016
Dear Andrew - We are so happy to hear that our salesman helped you find the right mattress for you in a low pressure environment. Thank you for choosing Mattress Warehouse!
GHEND
We love, love, love our new mattress...and we believe we got a really good deal on it. But...the first thing we asked the salesman when purchasing was whether or not they would remove our old mattress when they brought the new one. The answer was "yes, of course." There was no mention of an extra charge or having to make special arrangements for old mattress pickup. When the delivery crew came they had no record of our request, and informed us that there was normally a charge for pickup. When they called the store to confirm pickup, the salesman denied that we had discussed it at all! They did approve the pickup with no extra charge, but you should get that up front!
Response from Mattress WarehouseApr 12, 2016
Dear Ghend - Thank you for bringing this to our attention. We are sorry to hear that you had an issue with your old mattress being picked up.If you could please e-mail your contact information to [email protected] so we can try to resolve this.
LATROY M.
We went to mattress warehouse to pick out a bed for my son. The salesman was so knowledgeable it took minutes to find a mattress he liked. My son is so pleased with his mattress.
Response from Mattress WarehouseMar 25, 2016
Dear Latroy - We are so happy to hear that our salesman helped your son find the perfect bed. Thank you for choosing Mattress Warehouse!
MELISSA H.
I first bought a mattress and it smelled of chemicals, and the smell never left, but I was able to exchange it for an organic mattress that is wonderful (although much more expensive) and which I would recommend!
Response from Mattress WarehouseMar 23, 2016
Dear Melissa - We are sorry to hear that you were dissatisfied with your first mattress. We hope your second mattress fulfills all your sleep needs. Thank you for the recommendation and for choosing Mattress Warehouse!
BRITTANY
We were in desperate need of a new mattress and went in to Mattress Warehouse to check it out. Our first salesman was very knowledgeable and helpful but we just wanted to check it out. We decided to go back the following week to make a final decision. Our second salesman, Paris was really wonderful and made me feel totally confident in our decision. I was very nervous to make such a large purchase and he helped us make an informed decision and answered all of our many questions! We really appreciated the service we received here and are happy so far with our purchase!
Response from Mattress WarehouseJan 19, 2016
Dear Brittany - We are delighted to hear that both of your visits were pleasant. I'll be sure to pass this along to Paris to let them know you are happy with the purchase and their performance. Thank you for choosing mattress warehouse!
DOMINIQUE
I wish they would have called to let me know, what time they were going to deliver the mattress! Other than that, the mattress is great!
Response from Mattress WarehouseDec 22, 2015
Dear Dominique - Thank you for sharing your recent experience with us. We are happy to hear that your experience was positive for the most part. Thank you for choosing Mattress Warehouse!