S G.
Delivery Man did not call in the morning and did not arrive at appointed time
The mattress delivery person did not call in the morning of the delivery to let me know what time they would be arriving. Therefore, I expected they would arrive during my requested delivery block. When the mattress did not arrive during that time frame, I called the store, and was told the mattress would be delivered in the evening. When I left the house to do errands, I received a call from the mattress people requesting if they could deliver the mattress at an earlier time - I said no as I was planning to be out of the house until the scheduled delivery time in the evening. In the early afternoon I received another call that the mattress delivery folks are only 30 minutes away, when I had said that I would not be available at that time, forcing me to return home, for them to deliver the mattress, at a time that was both outside my requested delivery block and outside the time block they had said as well.
Response from Mattress WarehouseFeb 16, 2016
Thank you for bringing this to our attention. We are sorry that there were issues with your delivery if you could please e-mail us your contact information at [email protected] so we can try to resolve this issue.