Gail G.
When I called to express my…
When I called to express my dis-satisfaction with the immediate call after I purchased my So Clean order, I was mocked by the woman who took my call. This order was a gift and CPAP comes up on my caller ID. She then disconnected my call before I was finished. I did call back and speak to a Supervisor to alert him to the rude and unacceptable behavior of this woman. Your calls are not recorded and that is a shame. She made me want to cancel my order. This is not the type of employee you want to have representing your company. Update-I was called by Greg W in response to my posting. It was refreshing to know that someone from the company cared how his clients are treated. The product and shipment were perfect. I can honestly say that now the customer service was too. Thank you Greg W.
Response from SleepDirect.comDec 17, 2018
Gail - I'm glad we had a chance to chat about your experience with our customer service member that called you after your order. I will personally look into this, as well as the caller ID issue (esp. this time of the year). Greg




