Michael C.
Great Response to an order issue
I want to share a positive experience with SleepDirect. There were some issues with my initial order and some challenges with resolution. I was contacted directly by the owner of the company in an effort to understand what had happened with my order. He was personable, authentic, and sincere. He addressed all issues and went beyond what was needed to turn my experience into a positive one. How a company handles and responds to adversity is important and Sleep Direct exceeded expectations. Thanks!
Response from SleepDirect.comApr 5, 2017
Michael - we are very sorry about your experience on our website. I have looked into this personally and do see a refund was initiated upon return of the goods - should have been done sooner, I agree. I've sent you a message to your personal email. I would very much like to talk about your experience, when you have the time. Greg Rice, GM, SleepDirect.com




