sleepband.comThe World's Most Comfortable Bedtime Heapdhones
sleepband.com (sleepband.com) has 61 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Claim this listingAppliances & Electronics · Fort Lauderdale, Florida
Excellent
Appliances & Electronics · Weston, Florida
Excellent
Appliances & Electronics · St. Petersburg, Florida
Excellent
Appliances & Electronics · Sarasota, Florida
Excellent
61 approved reviews, newest moderated first
stuart R.
With further follow up I have rectified my problems with sleepband. Ashley in particular was very helpful with this process and I thank her for this.
Response from sleepband.comNov 15, 2021
Thank you very much for your review! It was my pleasure to help assist you. Have an amazing day!
Liza
I had previously written bad reviews as was struggling to receive contact from sleepband but in the last week Ashley who works for the company has gone above and beyond to find my product which in turn was a courier issue here in Australia delivering to wrong address and with the help from Ashley giving me all that information we were able to find out from the courier what had happened. In the end Ashley gave incredible customer support and I’m very appreciative of her hard work to help me out. Excellent customer service
Response from sleepband.comNov 15, 2021
Thank you very much for your review! We appreciate your time and are always happy to help! Have a wonderful day!
Katie L.
My husband bought this for my birthday and we made sure it was from sleepband.com. We never received the product and when we go back to the order confirmation and look up the order number it says there is no order even though our credit card has been charged. We contacted support last week but we have not heard anything. :(((( I was so excited for this as I am such a light sleeper and we have six kids so I need something to shut out the noise. We don't have a ton of money so I can't just go and get another one! Really upset :(
Response from sleepband.comOct 25, 2021
Hi Katie! We really want to apologize and can understand your frustration. We want to review your order and see what happened. Can you please provide us with the 5-digit Order Number? We also want to ensure that you did purchase from us. We have been dealing with many scamming sites, that are portraying to be SleepBand, but they're not and it's only causing a huge inconvenience for you, our fellow customer's and us! However, if this is a mistake on our end, we always try to find a way to fix this issue and leave you with a positive experience. Thank you for your time!
Christian T.
I placed an order last week. I attempted to contact them just to get an order confirmation and possibly tracking information have emailed multiple times. First time nothing, second time some sort of automated email responder. very poor ustomer service I hold low hopes of even getting the product
Response from sleepband.comOct 21, 2021
Hi Christian, Thank you for reaching out to us. We really apologize for the delays. We have reviewed the 2 emails you sent on 10/18/21 and our customer support team will respond to you today. Please know we appreciate you and our fellow customer's and only want to provide a positive experience. We will do our best to make up for the delays. Thank you for your time! Have a great day!
Lau
I wrote a review earlier where I was more enthusiastic. Product is still sufficient but the battery life is honestly disappointing. I received a replacement because my first band lasted only about 1.5 nights, sadly I have the same issue with the new one. A full charge again lasts about 1.5 nights. I sleep about 8-9 hours a night and then i turn the band off, so you'd think it would last longer. Sadly, in the second night I'll be woken up between 6-7AM with a (in my opinion, annoying) voice saying "batter low, please charge". So that's fun. In short, I like the product apart from some small things that could use some adjustment, therefore I do recomment it but you'll have to charge it every day if you don't want to be woken up. Or perhaps if you sleep fewer hours than I do haha.
Response from sleepband.comOct 21, 2021
Hi Lau, Thank you for your time and feedback. We apologize about the battery life being low. We will ask our team to look into this and make sure the control module & charger are working properly. Our SleepBand's should hold up to 10-12 hours battery life and last at least 3 full night's of sleep. There should also be the Stand-By mode that turn's on, after a few hour's of idle mode. We again, want to apologize if this isn't happening with your SleepBand. Lastly, about the low battery announcement, this is something we have talked about changing as well but we also want the voice to be loud so you're aware to charge the SleepBand. We appreciate this feedback since it help's us become aware of thing's we need to improve. Thank you again for your time. Take care!
Cody
Ordered a sleepband pro, my shipment got marked as delivered and I never received it. Contacted support and they proved to not have any intention of remedying the situation. Complete scam as far as I'm aware. Buy a product from a legitimate retailer.
Response from sleepband.comOct 21, 2021
Hello Cody, We are very sorry for the delays we really want to help you. Do you have the 5-digit order # provided after purchase? We also need to make sure you didn't order from a website that we recently had shut down, legally, due to copyright infringement. Thank you very much for your time and we look forward to speaking with you!
Jennifer L.
Unfortunately, I had to return my sleep band. It was too large for my head. But I am giving this a 5 star review because their customer service is EXCELLENT. I am so impressed. They issued me a full refund and reimbursed me for the cost to mail my sleep band back to them. I received an email from an actual person (not just an auto-generated email) and she helped me with the entire return process. I can't review the product since the band did not fit, but if you are thinking about ordering a sleep band, give it a try. You have nothing to lose!
Response from sleepband.comOct 13, 2021
Thank you very much for your kind words! Our goal is to have a great product for our customer's but most important is to provide the best customer service we can! You are correct about not getting an auto-response, because we believe having empathy, being honest and open with our customer's while offering an easy solution to any issues, creates a positive experience! We wish you the best and take care!
Rashmi O.
Worst experience ever. Do not trust this site for sleep band. I was charged for sleepband pro with bluetooth and i recieved a local cheap eyeband. There is no customer care service or any button where you can apply for return / refund.
Response from sleepband.comSep 17, 2021
Unfortunately, you made a purchase with a similar website to ours, sleepband.in, our website is actually https://sleepband.com. Recently, we have made the discovery about this website copying ours. They are sending the wrong products to customers. When we became aware of this website, just a few days ago, we have been taking the proper steps in shutting it down. So it doesn't cause anymore inconvenience or frustration to you and future/potential customers going to that scammer's website. We are very sorry you have to go through this and wish we could do more. The best advise we can provide is to please ask for a chargeback or talk to your bank in regards to your charge from this scamming website. You can even use this email for proof, that you were scammed by this website: https://sleepband.in. If you have any other questions, please let us know. I apologize I had to reply with bad news but I hope you still have an amazing day and weekend! Take care!