Elliot K.
Astonishingly impossible website
Astonishingly impossible website to navigate. I guess by making your 401K account impossible for anyone to access (including yourself) they are keeping data secure and compliant, but not being able to use a service kind of misses the point of the whole exercise. Just logging in to my account after 3 months took about 18 minutes, 14 captchas, creating a new universal ID, not being allowed to use the same email, trying to verify a device, having verification fail, having that failed verification kick you back to the beginning so you have to go through the process again... It's a little out of control. Not very confidence inspiring. I hope their financial advisors are better than their UX/UI team.
Response from Slavic401kSep 8, 2025
Elliot - We are truly sorry for any frustration you have experienced as this does not describe the service we pride ourselves on providing. We have passed your review to our team so we may look further into what occurred and hope to have the opportunity to work with you to resolve your concerns.