Robert B.
Holding Funds Hostage - Read Reviews!
Read the other reviews. EXACT same issue. Tried to rollover Pre-Tax and ROTH to myself and my new employer and they taxed my distribution, giving me Pre-Tax dollars and a ding when my form said to use Roth dollars. I had to do a stop and re-issue with them and have yet to receive new, correct checks 2 months later. When I reply to their protected messages I get emails back asking to resend because they can't open it... It's They're Protected Messaging System!?!?! When I call in the calls keep "dropping" while on the line with a representative and the text-messaging authentication isn't "working" so they have to ask me security questions instead. Every possible thing to do to make this more difficult, they're doing. They are flirting with ERISA violations, and they know it. I've already started communications with a 401K mismanagement attorney. The Slavic representatives I've spoken to on the phone have been kind and tried to help (other than the last two calls that magically keep dropping), but there's someone up the chain calling the shots and holding my funds hostage.




