T R.
They are scammers. Paid and never received order or refund
First that I ordered 3 blankets and I received two only, and in different packagings. They gave me one single tracking number. I complained with them and they seemed completely unaware even the fact that they came in 2 different packages (I guess they just order from someone else and sent the order to you). The quality? They literally look and feel like the furniture moving blankets. I am not even joking. They are the cheapest looking. Is it pet fur proof? Not at all. The fur got stuck right away. I had to brush to remove. They also refused to refund my $530 order, even though the product not only was misleading, one of the blankets are missing. To to mention they don’t allow us to leave the product a review. Which means the reviews on their website are fake.
Response from slashop.comSep 11, 2024
Dear Customer, Thank you for your feedback. We sincerely apologize for the issues you’ve experienced with your order and any frustration this may have caused. Your order was shipped in separate packages because some of our products are stored in different warehouses. To ensure timely delivery, we occasionally ship items separately based on availability, size, or weight. We regret the confusion and inconvenience caused by not providing updated tracking numbers promptly, and we apologize for the oversight. We’re sorry to hear that the product did not meet your expectations in terms of quality and performance. While our products are designed to minimize pet hair cling, it’s possible that some hair may still stick to the surface. Fortunately, this can easily be removed with a lint roller or by hand. Our goal is to provide products that meet our customers' needs, and we regret that this wasn’t the case for you. Regarding the missing blanket and your refund request, we are happy to investigate further. Please reach out to our customer service team, and we will do our best to resolve the issue. We value transparency and integrity in our reviews and do not alter or filter genuine feedback. We’re sorry that your experience was unsatisfactory, and we will look into any technical issues that may have prevented you from leaving a review. Thank you for bringing these matters to our attention. Best regards, Slashop