SlashReviews of slash.com

I opened a Slash business account for my US LLC (Zentrofy Media Group LLC) and everything worked smoothly for about a month, I was receiving client payments through Stripe with no issues. Then, without warning, I received an email stating my account was restricted, with transactions and withdrawals paused as part of an "ongoing compliance and risk review." I understand compliance reviews happen, and I'm fully willing to cooperate and provide any documentation needed. What's been genuinely disappointing is the lack of support around it: 1. I tried chatting with customer support and wasn't connected to anyone after waiting 30 minutes. 2. I emailed their support team directly and have not received a response. 3. I have no case number, no timeline, and no clarity on what specifically triggered the review or what I need to provide to resolve it. For a business banking platform, having zero access to funds and zero communication is a serious problem, especially for a small business relying on that account for real client payments. I'm not against the review process itself, just the complete silence around it. I'll update this review if Slash follows up and resolves the issue. Hoping that happens soon.

So, if i resume this online bank. A disaster experience.... 1. Take 5 days for the KYC of a small company ( LLC 2 members ) for e-commerce. 2. One week after the KYC done 1 days before we received our first payment from ( Shopify ), the bank account got "closed" without prior notice just an e-mail saying "We're writing to let you know that your Slash account ( company name ) has been closed" or they was not even activity on the bank account yet. 3. Contact the support by chat reply 8hours after, to say "Hi, for account closures, please reach out to compliance" amazing such useful... E-mail send 24 hours later no news... 4. Weirdly even with the account closed they received the payment expected... ( normal bank will refuse the payment and send it back to the senders, even for legal reason they are normally in obligation as they said the account is closed but apparently not them ). So i send en e-mail saying that i don't wanted to continue with them and i want to withdraw the money. 5. Reply "Hello - Your account is enabled for withdrawal. Once you withdraw your balance the account will close. ", so i withdraw the money in ( Wire US to US account ), 3 days laters the withdrawal has just been put in pending ( still waiting the money... ). 6. To resume they don't know what they are doing, they're KYC is random, they block without notice or information. And even they're withdrawal are slow. And they're support is a joke not professional.

We've had a great experience using Slash for our US LLC, and it has worked really well for our operations. We also opened a Slash Global Account for our UK Ltd company after seeing Slash promote Global Accounts for international businesses with the announcement: "We're excited to announce that foreign resellers with foreign companies can now open a Slash account, no matter where they're based." The advert also highlighted the ability to hold company funds and send and receive payments via wire, ACH and SWIFT, which made it seem like a great fit for our UK business. Unfortunately, our experience with the UK Ltd account was very different. At the time, our UK Ltd Global Account didn't support the withdrawal method we needed to transfer funds to our UK business bank account. We contacted Slash for guidance and were advised by members of the team that, as a temporary workaround, we could transfer funds from our own Slash UK Ltd account to our own Slash US LLC account, and then withdraw those funds to our UK business bank account. We relied on that guidance in good faith, believing it was the correct way to move our own company funds until direct withdrawals became available. When our account was later paused, we fully explained the transactions, clarified that both accounts belonged to us, and offered invoices, marketplace payout records, transaction histories and any other documentation needed to verify the source and purpose of the funds. The founders and support staff were always polite and tried to help, and I genuinely appreciate that. However, I was disappointed with the compliance process. Despite providing detailed explanations and offering supporting evidence, I never felt there was a meaningful review or a clear explanation of the concerns. I was simply informed that the partner's decision was final. I completely understand that financial institutions have compliance obligations and may decide not to continue a business relationship. My disappointment is with the lack of transparency and the inability to have the circumstances properly considered, especially when we had followed guidance provided by the team and were willing to supply whatever evidence was required. I genuinely hope Slash improves this process for international businesses in the future, because our experience with the US LLC product has otherwise been very positive.

Para la verificación, únicamente permiten el pasaporte, no una ID oficial de tu país. No creo que sea adecuado

I had two meetings with Jovanny Orozco, and he never showed up, no email no notifications nothing, I was planing to move all my companies with them but it seems i will not. This is not a way to do business guys i don't know how you get such a high reviews.

I am very disappointed with Slash Banking. My accounts were closed even though I had zero transactions and had not actively used them, yet they were deemed a “risk” without explanation. If there were any issues with my business or documentation, I do not understand why my account was approved initially. I had linked this account to my online marketplaces, and now it has been closed suddenly, without any clear reason or policy reference. The lack of transparency and communication has been very frustrating. Based on this experience, I would not recommend Slash to other small business owners, especially those just starting out. I hope Slash improves its customer support and clearly communicates policies to avoid situations like this.

My company has been using Slash’s services for some time. We encountered issues with several transactions and initiated disputes by following Slash’s documented process on their website. After the disputes were opened and VISA investigations began, Slash emailed us requesting additional information to support the cases. We gathered the requested documentation and uploaded it through Slash’s online portal prior to the stated deadline, as instructed. Some time later, we received notification that the disputes were denied. The reason given was that the requested information had not been provided in time, and the investigations could not be completed. Because all documentation was submitted through Slash’s portal, we had no independent confirmation or record showing that the uploads were received or transmitted. When we contacted a Slash representative for clarification, we were told there were no records of the submissions and that no further action could be taken. As a result, the disputes were closed without consideration of the materials we had provided.

I experienced $17,371 in unauthorized charges on my business card. I disputed them immediately. The dispute was denied without any evidence or explanation being shared. Since then: Account managers have blocked me on WhatsApp The support number has been unreachable for over a week No written clarity, no transparency, no ownership This is not just about one dispute. It points to a deeper issue where business owners are expected to absorb five-figure losses quietly, with no visibility into how decisions are made. If a U.S.-issued business card can lose $17K overnight and no one is accountable, then “security” is just a marketing term. I have now escalated this matter through formal regulatory channels. For other business owners: please do serious due diligence before trusting critical cash flow to any platform that goes silent when things go wrong. Transparency is not optional when it’s someone else’s money.