Sky ZoneReviews of skyzone.com

Kids went to a birthday party here this Friday and it was a scary. No one watches at all. One employee stood at the entrance of the stairs sayhe was there incase someone needed him. No one walks through to make sure the kids are safe or not injured. My daughter got stuck in a foam pit thank God her sister was able to pull her out because no on else was coming. This place is crazy! Never again!

I stopped in before Christmas wanting to buy passes for my grandsons. Since we don't usually go in the summer I asked if they had any packages other than a full year. I was offered a 3 month membership. I made sure it would start on the first day of use like our old annual memberships did. He assured me it would. After New the new year we started going, but near the end of March they were turned away and told their membership had expired. I didn't make a big deal of it at the time. A couple months later I realized that they were still billing me every month. When I brought it to the owner's attention he informed me that it was a 3 month MINIMUM membership and I had to cancel. Because of that he refuses to refund me just for "non-use" (we didn't go in April or May or June because we were told in March that it was already expired). That's not exactly "non-use". They boys have had annual memberships for a couple of years. This was the first year we did something different. I was lied to and when I gave him the chance to rectify it, he just didn't care. How short sighted. I hope he's happy with his "win". It's far less than he would have gotten this year. He cut off his nose to spite his face. I am VERY disappointed and VERY dissatisfied.

Dishonest business. Untrained staff and unprofessional management with luck of costumer service and business running knowledge. Very sad!

It was decent

This place is unprofessional. I had a party package with 2 rooms for 80 guests reserved since September. They called me TWO days (today) to tell me that they booked one of my rooms (that was already reserved) and all they can do is provide more tables and chairs for my one room. Be advised that these rooms only hold 20-40 max people each room and we booked TWO for the reason that we are having 80 guests. The unprofessional employee, Cynthia Gonzalez (event planner) is completely worthless and no help at all. They had absolutely no intention of even trying to help me with this situation even though this was ALL ON THEIR OWN MISTAKE. NEVER will I recommend this place or spend any amount of money there, neither will my family or friends.

I had a frustrating experience at Sky Zone during the Little Leapers session on Thursday that runs 9-12. I arrived at 10:37 am with my two-year-old, expecting to pay the discounted rate. However, I was told the cut-off time for the discount was 10:30 am, so I had to pay full price for an hour and 30 minutes. This was disappointing and the customer service could have been better.

We had our son’s birthday party there. WHAT A PLEASANT SURPRISE!!!!! We got the 1 hour jump and 1 hour party room for 10. It was a little pricey but WELL WORTH IT!!!!!!!!! They provided socks for all the kids, food drinks, and “Melissa” served us and all the kids. We did not have to raise a finger, Melissa took great care of us! We got to enjoy celebrating with our son instead of running around serving. I highly recommend Sky zone, and will have our son’s next birthday party there knowing we will be well taken care of. Great job Melissa and great job Sky Zone!!!!!!

The SKY ZONE in Lakeland is a nice trampoline facility but the problem is with the staff. I went there for the first time two days ago. The girls at the front counter were leaving and failed to give my sons their socks. When another employee of SKY ZONE informed us, we went up to the front desk while the ONE kid logged two customers in while me and my sons waited. Finally, another employee came up and gave us the socks. Then the food stand was empty! I watched people stand there while the employees talked and finally the people just left? There seems to be no manager at this place, nobody is watching anything?