Sky ZoneReviews of skyzone.com

Okay park but the rules are sometimes weird they pick and choose when you can jump with your kids even with paid socks on

I want to preface this review complaint pertains only to Culver City (Los Angeles). I have taken my grandchildren for years to Thousand Oaks where customer service is OUTSTANDING. I took my grandchildren to this newly opened location on May 3. At that time, we signed up for a membership for the two of them. On May 31, I called the Culver City location to cancel the membership. The person that I spoke to said I had to do it on the portal, but the portal would not allow me to enter in order to cancel despite providing phone number and email. They were unwilling to do it on their end. After three full days of trying to communicate with corporate, the venue, the live chat, the portal, and extensive time spent on phone calls and emails, I have still been unable to cancel the membership and have yet to hear from anyone associated with this location. I was, however, provided an email for the owner and contacted him directly yesterday. Today, my credit card was charged for both grandchildren for the membership. While this is a fun place to take your family and in-person staff are friendly and helpful, I do not recommend taking out a membership when customer service is so lacking. One person told us we have to come in person to cancel, which is inconvenient. I have been left with no choice but to dispute the charge with my credit card company and pursue this through other channels.

If I could rate 0 I would! Highly dislike being lied to and then told by a manager Cliff that he can’t help what the computer says when he can’t even look things up correctly! I have tried getting into contact with someone to handle this situation and the gave me a number for California residents only. I may be in here looking a hot mess because mama was suppose to get some studying done but you picked the wrong one to try to get one over on. These reviews on every platform will not stop till someone is in contact and make it right! Unbelievable! 0 OUT OF 10

I’ve had mixed experiences with customer service at Sky Zone in Evansville, IN in the past, but Sharya Johnson completely changed that for me. She went above and beyond to help me manage a full day of trampoline fun with my 5 grandkids and 2 great grandchildren. From start to finish, she was kind, patient, and attentive. But what really blew us away? Her face painting. It was the most exquisite work I’ve ever seen truly talented. My grandkids were absolutely thrilled, and they loved her so much they asked if she could come home as our live in sitter. Honestly, I’d be honored to have someone with her wholesome, loving soul and unconditional heart of gold as part of our family. Sharya is an amazing asset to Sky Zone’s team. If every employee had her passion and heart, every single visit would be the greatest. Thank you, Sharya, for making our day so special!

Much safer than Urban Air, SkyZone doesn’t let kids fall from a high position. The food is way better than Urban Air, as they don’t actually lick their fingers and touch the food. Sky zone is bad, but Urban Air is worst.

Paige was a great help with our double birthday party for two 7 year old girls.

We were having an ok time for a birthday party considering no smiles on employees faces....until last 20 minutes or so the manager Tristan came out from nowhere and was yelling at my children to not be on an area that other employees saw them playing on in particular a young kid named Lucky. For birthday parties especially or any time of the day every area should be open Tristan the manager's reasoning for yelling at my children and saying that a part of the area was not open was cuz no one can watch that area even though he had employees standing around at that time not doing anything..seen with my own eyes . As well as the fact it says children six and under you should watch your children which I do watch my children as you would see in the cameras I follow my children. Tristan the manager was very rude and cocky saying I'm a manager "I'm 18 I know how to be a manager" which he clearly does not, this is a perfect example of why an 18 year old should not be a manage his employees in the right spots. Tristan is very rude his behavior and demeanor towards children and adults is very unprofessional I would not recommend to anyone the staff is rude and stuck up and don't have smiles on their faces they have attitudes and like to have confrontation instead of fixing issues that they should already fixed. This establishment in particular let's children work there as you can see they have an 18 year old manager. Definitely will not recommend. Leap is a way better option with friendly staff and nice people that don't yell at your kids. And have a clean environment and staff who actually smile and like there jobs. Maybe sky zone can pay employees better so they can hire an actual manager that still isn't a child. Food for thought.I definitely see this place going down hill do to ghetto kids that run this place.

great I saw LeBron James there!!!!!!!!!!!!!!