Dbarman
It is not a good feeling to make a…
It is not a good feeling to make a negative comment. However I think this could help all parties. I booked a airline ticket through Priceline, and eventually Skyhikes took my call when called United to upgraded my ticket. They got it upgraded with certain fees, that included one direct charge to Skyhikes and two individual charges to United airlines. Within 2 hours of this ticket upgrade I canceled my ticket, when I saw so many charges in my credit card. Now it is 3 weeks since this cancelation, I am struggling to recover a full refund. Skyhikes representatives contradicts their statements when I call multiple times asking for refund status. One says to wait 2 billing cycle to see the refund, one says it would be kept as a credit only to be adjusted if I use United at a later date. The lady who originally took care of the request of the upgrade, noted it would be a credit only, without a refund. It is hard to make so many calls, wasting energy and time, arguing about a refund, which Skyhikes declined. Just to note that the two additional United charges were triggered by Skyhikes while upgrading the ticket, and one of these two is tefunded, the other is not. Also the charge from Priceline part of the booking was also refunded. Skyhikes suggested me to reach out to United. I didn't know beforehand a seat or ticket upgrade could be such a complicated exercise. It feels bad how a big corporate office withholds money that need to be refunded back. Please be aware.
Response from SkyhikesFeb 9, 2023
Dear Mr. Barman, We are sorry to hear about your disappointing experience with Skyhikes. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our process and better serve our clients. We make it a point to be known for customer service, so this situation caught us off guard. Please be informed that all transactions done on your card has been already refunded towards the original form of payment before this review and time taken for a refund deposit in your account depends on your financial institution. However, kindly accept our sincere apologies for a delay as two of the transactions were under the possession of Airlines and we being a third party are bound to follow the policy of United Airlines. However, customer service is always our priority, so we hope you will consider these efforts from our end, looking forward for a valuable positive feedback. We request you to check you email for a detailed information. Kind Regards, Customer Service Team