Amanda T.
Phone lost before being delivered and Sky not willing to send a replacement or cancel ‘lost’ order!
Would have given this 0 stars if possible. Ordered a new phone 6 days ago on Monday with delivery promised by Tuesday. The phone was not delivered on Tues or Wednesdatbor Thursday. Sky use DPD and told me I needed to chase the courier. DPD admitted on Thursday that they have lost the phone. Told SKy who told me it would be delivered on Friday. Repeated the whole process of chasing the courier, being told to tell Sky it was lost and spent another 21/2 hours on the phone getting nowhere! Sky will not send a replacement phone, despite DPD admitting to having lost it, until they ‘investigate’. I have waited in for 5 days and spent nearly 4 hours on the phone trying to sort this out but just going round and round in circles with different operators - but still no phone and no call from Sky to say they will send a replacement! It is Saturday today and I am stuck in the middle between Sky and DPD, with no phone, no access to contacts or apps used for work and banking and without the ability to keep in touch with friends and family! An absolute farce! Sky appear to be unaware of the rights of customers in line with Consumer act 2015 - or blatantly ignoring these rights!

