Edward B.
I ordered the tactical backpack and the…
I ordered the tactical backpack and the next day I was informed by customer service they were out of stock and had to await shipment from their overseas manufacturer. I asked for an immediate refund and was stalled repeatedly so they could make the sale. I asked 5 times for an immediate refund prior to their shipping the pack from overseas. I was then told by someone the pack was American made and had already shipped. I again asked for an immediate refund because of all the negative reviews I had seen about this company. I was then emailed asking me to notify them as soon as I received the package and they would issue me a return shipping label. The package arrived yesterday with the label on the side, “Made in China.” I have notified them twice that I’ve received the package and have not heard back from them nor received a return shipping label. This company is evasive and deceptive and is only interested in taking your money. As of April 4,2023, I have emailed them repeatedly I have their unopened package and was awaiting the return shipping label they promised me. I haven’t received anything from them and they don’t respond to my emails. This company has the worst customer service I have ever experienced in my life, and I’m retired. I received a refund for the backpack on April 5th late in the evening and am awaiting the return shipping label so I can return the backpack to the company. Their customer service department really needs to work on its communication with customers. I was told I would receive a return shipping label, then when they had received the backpack they would refund the money, which is the normal process for an American company. They bypassed the shipping label and me returning the item and just sent the refund with no communication. ?????