unimatrix Z.
Attention subscription trap…
Attention they are also force you into a subscription, but it's a trap because there is no explicit area or button where you get informed that you are buying something with a subscription you have to pay for annually ..... It is a subscription trap!!
Response from SKT ThemesAug 1, 2024
Anyone can check the pricing page its given its annual renewal. Before payment we force customers to go through terms and conditions which also mentions the same. After payment the order email has written its an annual renewal subscription. In the order page where customer can download the theme there also its written its an annual subscription. In my-account area its written its annual subscription. Even after all this when the customer came back to us we did offer a refund minus the transaction cost because payment gateway does not refund transaction costs. But the client denied the offer and instead placed a card dispute. Obviously the merchant and payment gateway favoured us in the decision because obviously it has been written multiple times plus we genuinely offered a refund too. This is client's fault and the trap is laid from the client end not from our end. We believe in good customer service and till the end we wanted to provide the same but the customer behaved with us very rudely. She said i want every penny refunded as if we did a mistake here. The customer does not even use their own name which shows she doesn't want people to know the real person behind the review.