The Antonov Innovations I.
Disappointment after Purhasing theme
I rarely write negative reviews, but my experience with SKT Themes has been unbelievably disappointing and frustrating. First of all, the theme I purchased looked decent in the demo, but the actual installed version was nowhere close to what was advertised. The design broke, elements didn’t align, customization options were missing, and nothing worked the way it was shown. It felt like I bought a completely different and poorly coded product. Their documentation is outdated, incomplete, and barely helpful. Most of the “features” displayed in the demo simply do not exist or function properly in the real theme. The support team dismisses every issue, blames the customer, and refuses to take responsibility. Instead of accepting the flaws in their product, they keep repeating the same line: “We don’t offer refunds.” Even when clear evidence was provided, they kept denying the problems and implying the customer is at fault. Performance-wise, the theme slowed down my website drastically—even on a clean installation with zero plugins and a high-performance server. This clearly means the theme itself is poorly optimized. To make matters worse, their attitude is extremely unprofessional. Instead of genuinely helping, they try to invalidate every concern and portray the customer as “making baseless claims.” In short: ❌ The theme is misleading ❌ The code quality is poor ❌ Documentation is useless ❌ Performance is terrible ❌ Support is defensive and unhelpful ❌ No refunds even when the product does not work I wasted time, money, and effort—only to end up buying another theme from a different provider
Response from SKT ThemesNov 20, 2025
The customer made zero efforts to get help, instead saying I need a refund. When we write back, please let us know what problems you face. He wrote baseless things like demo is not visually appealing. Man, the demo is available publicly. Why did you purchase the theme if the demo is not visually appealing to you? Documentation is given publicly. Theme never determines the performance of a site, but images and scripts from various plugins determine the same. Support again, as the person never asked for any support, so how can we be accused of being defensive and unhelpful? I have the long single email he wrote, similar to this review, with no help needed. The review is written because he wanted a refund and was denied, as no efforts were made to get any real help or support.