Mr & Mrs D.
ID document demands
Hitherto they had offered excellent service but they have recently demanded documents concerning ID and proof of address. That would be reasonable when setting up an account but not from long standing customers with no suspicious activity. I assume that they are under pressure from HMRC but they claim it is for customer security. The alternatives offered are to scan documents onto their form and to get a third party to verify them (why?) or to download an ap which does not seem to work. It is all very annoying.