Andy L.
Great rates but service......omg
The rates available are great but omg their systems are absolutely shocking and bordering on prehistoric. Every, and I mean, every, transaction has caused what they call "a trigger" which means you have to send proof of ID, address , inside leg measurement every time you want to pay money in take money out, change your address, mobile number etc.... Paper forms have to be downloaded, completed, scanned then emailed. Each time it takes days to be actioned. My last credit of just £1000 was paid in on 31st December and it is STILL NOT showing on my balance because it created "a trigger".... Such archaic systems in a modern industry.