Skipton International LimitedReviews of skiptoninternational.com

Skipton International have been an absolute nightmare to deal with. They have frozen accounts that my mother has and of which I am also co-account holder and we have been going back and forth for three months answering random questions to do with proving source of wealth. It is ridiculous. The accounts had three deposits made from three separate inheritances 48, 39 and 21 years ago. Instead of being specific about what information they require they send emails with three random questions every 2 weeks. This process has been cycling on for 3 months and are now back to some of the questions they have already asked previously. It is a total shambles. A month ago after complaining about the length of time that the process was taking I received a call saying that they were satisfied they had gathered all the information they needed and once we verified our ID they would process our withdrawal. Another month has passed and we are no nearer as they have just sent us another email with yet another three questions. Phoning them does not help because all they do is apologies and blame the compliance team but they will not allow you to speak directly to the compliance team. What ever you do, do not do business with this company. They are absolutely terrible and even had the audacity to accuse me of lying when I said that a member of their team and lied to me about the status of our accounts as she had told me that they had all the information they needed to unfreeze the accounts. At the moment I am sat waiting for a call back from them. I am not expecting this to actually happen as they are full of empty promises. It is extremely frustrating and seems almost impossible to gain access to our funds. Looking at other reviews I have now seen I am not the only one who has been treated in this way.

We moved within Spain on the 6th July. We notified them by registered post . Since then we have been trying to verify our address. We are still awaiting a utility bill . When one does we have to get it translated . We paid our Lawyer/accountant to fill their form in and certified a letter. They received this last week and still mulling over it. All security questions answered but cannot withdraw any money until this is verified. We have been with the Skipton for many years since The Leeds closed on Gibraltar. We are having to consider if we stay with them or not

6 weeks to get money out of a Skipton account into my current linked account. No communication , limited staff . Get rid of some management and invest in customer service.

Having recently changed address and having an account with Lloyds , I changed it on their app in 2 minutes. Also having an account with Skipton I have now been trying to change it for almost a week without success. Incredible complicated process, messages, phone calls, documents to send to Guernsey etc. Update 2nd April. The address has been changed finally on 1st April after 6 days in which I had to post a proof of address to Guernsey which cost me £9.25 tracked and recorded delivery. Having read other comments here, it seems clear that they have long winded processes which certainly aren't the practice of LLoyds Bank.

I would give them zero if I could. Dreadful, convoluted process to open an account, especially for people xith poor eyesight. In the end I gave up. The rates look good, but are no use if you can't open an account.

The rates available are great but omg their systems are absolutely shocking and bordering on prehistoric. Every, and I mean, every, transaction has caused what they call "a trigger" which means you have to send proof of ID, address , inside leg measurement every time you want to pay money in take money out, change your address, mobile number etc.... Paper forms have to be downloaded, completed, scanned then emailed. Each time it takes days to be actioned. My last credit of just £1000 was paid in on 31st December and it is STILL NOT showing on my balance because it created "a trigger".... Such archaic systems in a modern industry.

We have been with Skipton Int for 10 yrs. In March 2025 they have started CDD process now we are in 2026 and still ongoing. Three different people handeling the case, lost documents, resubmission of documents, failed communication and transparency. I have to say it is very stressful with no reason. We have had few problems with customers service too. Really shame.

Bit of a fight to open my first account but finally made it. Once set up the basic banking processing through their web based service seems to be working ok. Any communications I've had with them (phone and messaging on the site) have been dealt with swiftly