Emily R.
Concentrate on keeping true to what your offer advertises
Very calming atmosphere, friendly staff however I do my beauty treatments via Living Social because of discounts and my limited budget, I ain't too shame to tell it! So the advertisement stated that I had 3 choices. My choice was Customized facial. So with that said, the professional, as advertise, was to look over my skin and proceed with addressing areas that would help clear my skin. The facial was not results oriented. Having had a terrible expensive run with a renowned dermatologist, (spa on premises), it's taken me over six years to trust the use of spas again. With that said, I was not pleased at all with the customized facial and because of the constant pushing of the professional to use a laser treatment, (against my better judgment) I wasted $100 on top of the proposed discount of a customized facial. Advertising gets me in the door, however delivering on what you offer keeps me coming back or not coming back for matter, if at all. So sorry I just have to call it like I see it. If only had the professional addressed my overall concerns regarding a regime to get my skin, at least free of dead skin, I would have taken you up on the packages offered that day, being it was Spa Week. So now I have to once again begin with having free consultations across the city, to see what establishment will deliver on the services advertised. It's really sad because what I want is not hard to achieve, because foundational wise, I have pretty good skin, it's just that over the years and with aging issues persist. Nothing no more than any other human being deals with, enlarged pores, hyperpigmentation, and acne scarring. Oh well, thanks for letting me speak my piece.
Response from Skin Spa New YorkNov 4, 2015
Hello Emily, Thank you for reaching out about your experience. We value your feedback and use this information to improve on our services. Regarding the areas of concern that you mentioned, it does sound like the laser you received would have been be a good fit for you, however we apologize that you did not see the results you were hoping for after the first session. We would love for you to have a better experience with us and would be happy to recommend a few options. Someone from our team will be contacting you soon!



