Skin Spa New YorkReviews of skinspanewyork.com

I have been here twice in a row, each with different estheticians. I will give the estheticians credit for their skill, experience, and knowledge; however, I am deeply dissatisfied with the customer experience at this spa, and would not recommend it to others. I got a customized facial at the new client rate of $49. Eka did my facial and kept bringing up different types of recommended services and products throughout the facial. Talking about purchasing future services during my session really turned me off. I was trying to enjoy the atmosphere and Eka's skilled hands on my face, but hearing her talk about prices, recommendations, and membership perks killed the mood. I would have appreciated the conversation afterwards (i.e. when I am paying for the bill.) I also felt she didn't do a thorough job with the extractions -- I could feel my nose wasn't thoroughly extracted, and another esthetician confirmed it. I went in for the second time to get a microdermabrasion with Siylvia. Siylvia is very skilled, and the procedure itself went fine. Again, a little bit too much talking and recommending what services I should buy, etc. Siylvia explained to me that I was the perfect candidate for a microdermabrasion because a chemical peel (glycolic acid) is better suited for acne prone skin. (I have clear, normal skin.) I later told her my nose still felt congested due to the insufficient amount of extractions performed on the previous facial. Siylvia agreed and suggested that I come back for another customized facial with a power peel (glycolic acid). Perhaps I expected that my all of my skin's needs should have be taken care of with a customized facial plus a microdermabrasion, but I am not happy at the fact that I would need another facial and a peel. I have gone to other spas where a single glycolic acid treatment had taken care of everything. And why do I need to do a glycolic peel if a microdermabrasion should have addressed my dead skin cells? Clearly, this spa is trying to sell me as many services as possible. I also really dislike the confusing menu with the add-on prices. A customized facial, with a microdermabrasion as an add-on is an extra $50 vs. a single microdermabrasion treatment is $80 vs. a customized facial with microdermabrasion is $110. Or a customized facial, with extractions as an add-on is an extra $50. Shouldn't a customized facial include a thorough job on extractions? Another indication that this spa is trying to upsell its services to you. A simple, straightforward menu is the way to go because your client knows what level of thoroughness to expect. For example, I can expect a deep cleansing facial will have more emphasis on extractions than a basic, classic facial. (i.e. classic facial for $80, deep cleansing facial for $100, microdermabrasion facial for $120, etc). The front desk was friendly and professional; however, I had a hiccup using a Yelp deal. Yelp did not explicitly state that its deal was only for first time clients. I read the fine print before purchasing it, but at the time of service, the receptionist told me I could not use the Yelp deal and the spa was already giving me 15% off the microdermabrasion service (website listed its new price at $65 instead of $80). The receptionist told me also told me the Yelp deal could only be used on full priced services. I offered to pay full price for the microdermabrasion so I could use the Yelp deal, but she told me the deal could only be used for the new clients. I paid the $65, and luckily, Yelp was willing to refund the amount paid for my deal. Maybe Yelp and Skin Spa need better communication and coordination and make sure their terms of use are in sync. Overall, great atmosphere, friendly front desk, and skilled estheticians, but management really needs to work on its customer experience.

Not only did the therapist seem to have no desire to be working, whatsoever, he also did a very poor job. I purchased a "Deep Tissue" massage, but received a mostly Swedish technique. He also did not focus on the problem areas that I presented to him.

Skin Spa sends me way too many emails, texts and calls me too often. I was asked to confirm my appointment 4 times. Unnecessary. My appointment was not very satisfying. My aesthetician spoke during my entire appointment so it was very difficult to relax and that's all I wanted to do. I bought a 6 facial package as a first time client but I'm sorry to say once package runs out, I won't be returning to Skin Spa.

Aesthetician Maria was nice, however I booked a Groupon and it consisted of various facial options. Upon my 2nd visit I requested a microdermabrasion instead of a power peel and it so happened that all their machines were broken that day and I could not get my microdermabrasion, Maria apologized and suggested that I reschedule,which was fine. However the manager declined that option and stated that they will charge me since I originally requested a Powe peel. I simply thanked Maria for her services and the front desk agent. I will not be returning to skin spa due to their lack of customer service on the managers behalf. So I pretty much paid for a service in advance that I did not recieve. Not only that but upon my first visit I waited a half hour to be signed in due to the front desk receptionist being extremely busy with incoming calls and she was very abrupt with me. I let those small incidences slide but this 2nd visit takes the cake. Maybe I will give their other locations a try but as far as soho is concerned it's a done deal.

I had an Oxy-Trio treatment. You website calls this a facial, but the technician said it wasn't a facial. I was assured that my skin would be "bright and radiant" the day after the treatment. There was absolutely no change, besides the fact that my skin broke out (which is supposed to be normal). But my skin looks exactly the same. You claim the treatment is supposed to hydrate the skin. I had a moisture test done on my face a few days later and the skin on my face was very dehydrated. So I have no idea why I spent the money for you to put chemicals on my face, and for there to be no difference what so ever, except breakouts. As a side note, I realize your technicians are supposed to sell product, but it gets a tad irritating, especially when they outright criticism you in the hopes that you will believe the negative marketing and buy the product.

I was unhappy as I did not get what I paid for. I was a few minutes late so they decided to do a different treatment than what I wanted. The last time I went they made me wait and it is not like they gave me any extras so why should you cut corners when the customer is a little late?

I arrived a half hour early for my appointment and still managed to wait until 15 minutes after my scheduled time to be seen. I did not cause a fuss, but wondered why none of the front desk assistants felt the need to check in with me/update me about my facialist's tardiness. Instead, they argued over who would take the next break. As a result of my appointment running late, my facialist rushed through the facial which -- as you can imagine -- made for an especially uncomfortable experience. Did not tip as generously as I ordinarily might and would not have purchased the service had I known how the procedure might go.

I purchased a groupon for 3 facials. I was very excited. Booking was easy and the receptionists are really nice. Never had an issue with them. That's why I'm giving it two stars. First two facials both done by separated woman. -1st one was good but talked a lot when I just wanted to relax -2 one they were 20 min late in starting and I was not happy it was my lunch hour. The manager gave me a 25$ credit but that still doesn't make up the time but it was nice of her as it wasn't her fault. Another star for that. The technician would not stop talking the whole time. Even when I ignored her she wouldn't stop. It was a long hour and I told the front desk that I never wanted to see her again. I'm supposed to be in there to relax not talk about where your family is from. By the end of the appointment I could tell you all about her family problems and where she came from. I told the front desk when booking my next appointment. They said they were sorry but still doesn't make it better. I mean I ignored her and she would say "did you not here me?" Another issue is even after you say no you don't want to by there products she kept pushing them on me and wouldn't stop. I will be going in for my 3rd facial next week. If this isn't a wow facial I will not be coming back. Oh and I have asked them twice to spell my last name right but it has not been fixed in there system. 2nd facial basically ruined it for me. The only reason I am even going in for a 3rd is because of the groupon. If I would have paid full price I would have asked for a refund.