Debi A.
I was excited - now, not so much
Everyone I have talked to is very nice and seems to want to help me but it's been 10 days and I'm still waiting for my meds to ship. I have been on Ozempic since February but now my insurance has denied my next refill. I choose this company because I thought they would be fast and I wouldn't have to miss a dose and maintain my regular schedule - that did not happen. I have called and emailed and feel like I'm getting the run around. I think I am going to have to cancel and try another company. This really shouldn't be this hard - it's so frustrating!!!
Response from SkinnyRxAug 7, 2024
I understand you've had some difficulties with your medication approval process, and I want to sincerely apologize for any inconvenience this may have caused. Your health and well-being are our top priorities, which is why we have certain steps and procedures in place before approving medication. These measures are designed to ensure your safety and provide you with the best possible care. I truly appreciate your patience during this process. While I'm unable to access your specific account details through this trust pilot review, I want to assure you that we're committed to resolving this issue as quickly as possible. To better assist you and investigate why the approval is taking longer than expected, I kindly ask that you reach out to us via email at [email protected]. This will allow our team to thoroughly review your case and determine if there's any additional information we may need from you to move forward. We value your trust in us and want to ensure you receive the care you need. Please don't hesitate to contact us so we can work together to resolve this matter promptly. Your health is important to us, and we're here to support you every step of the way. Thank you for bringing this to our attention. We look forward to hearing from you soon and finding a solution that meets your needs.