HiFive
How will you make it right?
I was caught off guard by having to show my ID, but I was able to submit my birthdate without providing other personal information. I ordered the oral prescription early enough in the day to have the product delivered free overnight as they advertised. I was put on hold several times to determine if I could get it the next day after the doctor reviewed the prescription. I did not receive the free overnight shipping as promised. It was five (5) days later. It was packaged in a brown bottle with a label online. I received the drops packaged in a white bottle with a white medicine dropper. This made it difficult to determine if I was taking the correct dosage. And not to mention, was the bottle full. I called you request a supplement for this missing dosages. The representative was trying to sell me a cheaper monthly plan. I continued to say I want to cancel, but what are you going to do about the current product I have. The representative mentioned there have been several complaints about the white bottle and dropper packaging. The other solution would be to use another dropper or purchase the injections to get a discount for the missing product. I canceled, but I’m still want my monies worth. I work hard for my money. I was pleased with what I read about the product, the nice customer support and the free overnight shipping advertised. Disappointed because I will not receive the four (4) weeks results because I don’t have enough of the product.
Response from SkinnyRxNov 29, 2024
We're sorry to hear about your experience. While we'd love to help resolve this, we're unable to locate an account with the name provided in your review. To assist you, please share your account name or email address. Alternatively, you can speak with our supervisors Alla or Aisha at 888-979-9580, Monday-Friday between 8am-7pm EST. Thank you for bringing this to our attention.