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I would rate 0 stars if I could
I would rate 0 stars if I could. I was out of town when my shipment arrived, and when I finally got back and opened it my very expensive vial of medication was broken and there was no usable medication. Not only did this disrupt receiving my treatment, but the SkinnyRx refused to replace the vial, offer a partial refund, or credit me. They were not understanding of the circumstance and kept repeating the same response as if it were AI generated. I would go to a more credible prescribing website like Raena.com, Try Eden, or Ro. That's where I will be going back to. I have never given a bad review and I don't like doing this, but this is not a good standard of care when it comes to receiving expensive medication (that I am now missing weeks of). It's not a mix up of accounts and i don't have them mixed up with another company despite their response!
Response from SkinnyRxSep 16, 2025
We're really sorry to hear about your broken medication - that sounds incredibly frustrating, especially being out of treatment for weeks. We're having trouble finding your account with the name from your review, which makes us think there might be a mix-up with another company. What you're describing definitely doesn't sound like how we handle things - we always replace damaged items when customers show us proof, and we definitely don't use robotic responses. If you did order from us, please reach out at [email protected] or call us at 888-979-9580 with your order info so we can look into this and fix it. If not, we hope you get this sorted out with whoever you did order from - nobody should deal with that kind of poor service. Thanks for sharing your experience.