Anna R.
Ordered a free trial, charged 2x, no product
I ordered the free trial and waited for my box. Before I ever even got my box, my account was charged almost $40. I contacted customer service and was told that I had not canceled my subscription before my trial was concluded and I had been charged for another box. I told them I had never received the sample box and would like my money back for it. They declined. I had to go to my bank and start a fraud claim to get this all sorted. After my money was finally refunded (it took nearly 30 days), I did receive a sample box. It's a shame that the customer service isn't better. because the chocolate really is delicious.


