Skin EtcReviews of skin-etc.com

WARNING!! DO NOT BUY FROM THIS COMPANY! Like so many others, I placed an order and they shorted me product. CUSTOMER SERVICE IS NON-EXISTENT! SAVE YOUR MONEY!

EXCELLENT customer service! I’m a new customer living in Hawaii. They offered a product I use at a better price than Amazon (Tizo3), so I tried to order enough to get free shipping. However, the website wouldn’t accept my Hawaii address for free shipping, so I called their customer service. An actual person (not a robot voice) answered after just a few rings and worked out the shipping so I paid the same rate as continental US customers. The customer service agent couldn’t have been more pleasant and efficient. My package just arrived, and not only did I receive what I ordered, but they added some free samples. I will be a Skin Etc customer forever!

I got my products on time and they were good. Pricing was better than Walmart, target, etc.

Order a cream from them and my order was cancelled a couple days later with no notification. I tried calling them and emailing them to understand why it was cancelled....no response. What everyone else says it's true, they have a number but never answer the phone. They have an email, but never tend to it. Just take your business elsewhere. I'm definitely a bit scared that they can have my credit card # still on file.

Horrible experience. Jane Iredale bag arrived with the faux leather peeling and stuck to the plastic wrap. Eyeshadow smelled bad and was broken. I tried MULTIPLE times to contact company, but their mailbox is full and they do not reply to any of the emails. BUYER BEWARE!

If I could give them a zero I would. You can’t get in touch with anyone via phone. My email was ignored until I told them I would dispute it with my credit card. Then they got back to me with this long list of reasons why you might not get a refund. I’ll never buy from them again. Terrible company.😡

Don't buy from this company! I placed an order and the shipment never came. I called the phone number several times and left messages and no one ever called me back. I then sent an email and finally, someone responded. I told them I never got my order and they said they had it and it had been refused and sent back to them. They refunded my order minus $10 and refused to resend the package and told me to place another order. The package never came to my house and I never refused it! I think UPS must have taken it to the wrong address. I'm out $10 and never got my products and they never tried to make it right. HORRIBLE CUSTOMER SERVICE! I won't buy from them again.

Nice company