Skin EtcReviews of skin-etc.com

WARNING!! DO NOT BUY FROM THIS COMPANY! Like so many others, I placed an order and they shorted me product. CUSTOMER SERVICE IS NON-EXISTENT! SAVE YOUR MONEY!

Order a cream from them and my order was cancelled a couple days later with no notification. I tried calling them and emailing them to understand why it was cancelled....no response. What everyone else says it's true, they have a number but never answer the phone. They have an email, but never tend to it. Just take your business elsewhere. I'm definitely a bit scared that they can have my credit card # still on file.

Horrible experience. Jane Iredale bag arrived with the faux leather peeling and stuck to the plastic wrap. Eyeshadow smelled bad and was broken. I tried MULTIPLE times to contact company, but their mailbox is full and they do not reply to any of the emails. BUYER BEWARE!

If I could give them a zero I would. You can’t get in touch with anyone via phone. My email was ignored until I told them I would dispute it with my credit card. Then they got back to me with this long list of reasons why you might not get a refund. I’ll never buy from them again. Terrible company.😡

Don't buy from this company! I placed an order and the shipment never came. I called the phone number several times and left messages and no one ever called me back. I then sent an email and finally, someone responded. I told them I never got my order and they said they had it and it had been refused and sent back to them. They refunded my order minus $10 and refused to resend the package and told me to place another order. The package never came to my house and I never refused it! I think UPS must have taken it to the wrong address. I'm out $10 and never got my products and they never tried to make it right. HORRIBLE CUSTOMER SERVICE! I won't buy from them again.

I bought cream on 5.4.20 from Skin-Etc today 7.29.20 and they never came. I try to call no one answers the phone, and the voicemail box is full. I send email about my order.This was answer We don’t know it’s still in transit to you. Its all ready 3 month I will never use them again. Be beware of them.... Skin-Etc

I bought 4 lipsticks from Skin-Etc and they never came. They said they mailed them but after 4 weeks, no one answers the phone, and the voicemail box is full, and all my emails have been ignored. I scanned a signed letter to start a investigation but haven't hear a word. I will never use them again. Be beware of them.... Skin-Etc

Good as long as things are good. But customer service is non-existent. I got a product with the lid open and it was spilled all inside the bag. I called, they said to email and they would credit a refund. That was over 3 weeks ago. Now no one answers the phone, the voicemail box is "full", and my emails have been ignored. I'll suggest to Jan Marini that they not use this vendor as an approved vendor any longer.