SKGReviews of skg.com

Response from SKGApr 15, 2024

Dear Consumer, Thank you for bringing your concerns to our attention. We apologize for the negative experience you had with our customer service and the lack of response to your complaint. We value your feedback and are committed to addressing and resolving the issue. We sincerely apologize for any inconvenience caused by the delay in our response. We would like to personally assist you in resolving your concerns. However, we currently do not have your contact information to reach out to you directly. To ensure that we can provide you with the necessary support, we kindly request that you contact our customer support team at [email protected]. Please provide us with your name, order details, and a brief description of the issue you are facing. This will enable us to investigate the matter thoroughly and provide you with an appropriate solution. We take customer satisfaction seriously and strive to provide excellent service. We regret that your experience did not meet our standards, and we are committed to rectifying the situation. Once again, we apologize for any inconvenience caused and appreciate your cooperation in reaching out to us. We look forward to resolving your concerns and restoring your faith in our customer service. Thank you for your understanding, and we are eager to assist you in finding a satisfactory resolution.

Response from SKGApr 15, 2024

Dear Marianne Hewlett, Thank you so much for taking the time to leave us a positive review on Trustpilot. We greatly appreciate your feedback and are thrilled to hear that you are satisfied with our watches and the shipping process. At SKG, we strive to provide high-quality products and a seamless shopping experience for our customers. It is wonderful to know that we have met your expectations in terms of product quality and timely delivery. Your kind words serve as a motivation for us to continue delivering excellent products and services to our valued customers. We are grateful for your support and look forward to serving you in the future. If you have any further questions or need any assistance, please feel free to reach out to us at [email protected]. We are always here to help. Once again, thank you for choosing SKG. We truly appreciate your feedback and your trust in our brand.

Response from SKGApr 15, 2024

Dear Joseph Grabon, Thank you for taking the time to leave us a positive review on Trustpilot. We sincerely appreciate your feedback and are delighted to hear that Tony from our team was able to assist you effectively. At SKG, we strive to provide excellent customer service and ensure that our customers' needs are met. We are glad that Tony was able to address your concern regarding the battery on your neck massager and promptly send you a replacement. Your satisfaction is our top priority, and we are committed to providing high-quality products and resolving any issues that may arise. We value your trust in our brand and appreciate your recognition of our team member's efforts. If you have any further questions or need any assistance in the future, please do not hesitate to reach out to us. We are here to help. Once again, thank you for choosing SKG, and we truly appreciate your positive feedback.

Response from SKGApr 16, 2024

Dear Margaret Montino, Thank you for bringing this matter to our attention and providing your feedback on Trustpilot. We sincerely apologize for any inconvenience you have experienced with your charger cord and the perceived lack of honoring our guarantee. We understand that after 6 months of use, your charger cord stopped working, and as the watch cannot function without it, you expected a replacement to be provided. We apologize for any miscommunication or inconvenience caused by the information you received regarding purchasing a replacement cord. At SKG, we take pride in our commitment to customer satisfaction and honoring our guarantees. We would like to resolve this issue for you promptly. However, we are unable to address your concern directly without knowing your contact information. To ensure we can assist you effectively, we kindly request that you contact our dedicated customer support team via email at [email protected]. Please provide us with your order details, including your full name, order number, and any relevant information regarding the charger cord issue. Once we receive your email, we will prioritize your case and work towards a satisfactory resolution. We value your business and want to make things right for you. We appreciate your understanding and cooperation in reaching out to us directly. Our team is committed to resolving this matter and restoring your faith in our guarantee. Thank you for your patience, and we look forward to hearing from you soon.