Sit 'n SleepReviews of sitnsleep.com

Today at Pasadena store I requested to exchange my two mattress bases. The Assistant Manager said he cannot help me at the store level and told me to call the customer service, or come again several days later when the manager is here. I stayed at the store and called the customer service number that he gave me. Customer services representative asked me which store I purchased it and I told him it was Pasadena. He then put my call on hold and called Pasadena store. The Pasadena store manager heard the phone rang, picked it up and IMMEDIATELY hanged up. I continued staying in the store and called the customer service number again. In the middle of my conversation with the customer services, the Assistant Manager without my consensus hijacked my call by grabbing my phone, talked to the customer rep. and told him to dismiss my request. I was totally SHOCKED! I don't deserved to be mistreated. It was not about whether the request was approved or not, but the way they treating and handling customers. I requested to exchange the bases but not the mattresses and ended up the customer service INFORMED me they were cancelling my whole order (2 mattress and 2 bases which have been delivered and worth $8000+) and scheduling a pick up. Ridiculous!

Super god service og meget behjælpelige da jeg havde lidt problemer med en sofa der var købt fra dem. Kan klart anbefale at købe derfra! Mvh. Frederik

Har lige købt en rigtig lækker sofa hos Sit'n Sleep og vil bare give vores tilkendegivelse af dette køb, som har været absolut til UG med stjerner:-) Ikke mindst, da vi skulle afhente den på lageret i Brøndby. Ikke før har vi fået SÅ udsøgt service. Regnen silede ned og 3 søde medarbejdere hjalp os ( min datter og jeg) med at læsse den på traileren. (De var tungere end vi havde forventet.) Så KÆMPE tak for det. ( Opvejede det, at den mandlige sælger i butikken( Ishøj) efter vores mening, ikke var særlig professionel og ikke lod os være alene et øjeblik, for at drøfte hvad vi skulle vælge!)

Wait, they are using a “beach ball” in their Memorial Day Sale? Really? Memorial Day in which we remember our Armed Forces for their service to our country. In which there were a number of forces that stormed numerous beaches during various conflicts and sacrificed their lives. Very insensitive and careless. I hope your management leadership and advertising firm put out a lengthy apology to all our Service Members and their families.

Jeg har sammen med min kone købt nogle rigtig lækre sofaer fra Sit’N Sleep Ishøj. Fra det moment vi trådte ind i butikken stod skønneste Jeanette klar til at hjælpe os. Hun gav en virkelig god vejledning i at bygge de sofaer vi nu ønskede os. Virkelig rar person. Ikke nok med al den vejledning der nu kunne gives mht. sofaerne, så valgte hun også at rådgive os med økonomiske muligheder (vi havde ikke lige pengene på stedet til de møbler vi købte) og har bare alt i alt været total hjælpsom. Det er ikke sidste gang jeg træder ind i deres butik. Tak for alt Jeanette! Tusinde tak!

Købte et spisebord i træ og fik at vide at det var olieret, det fandt jeg hurtigt ud af det ikke var da der kom en plet på det med det samme. Det er efter et par måneder allerede blevet utrolig grimt. Fortryder mit køb rigtig meget.

First, I would like to say that I purchased a bed from one of their showrooms and all the sales people there were very nice really helpful and made my whole experience great. So this is not about a specific store, or any specific sales person. This is about their credit card policy. I attempted to purchase something online using (my sit and sleep credit card) but it wouldn’t allow me. My card kept being declined. So I called the bank sit in sleep I using for their credit card and they said that my credit card was fine and there was nothing wrong with it. So then from there I called sit n sleep direct and they explain to me that I have to do the order over the phone or in person at one of the showrooms, then I have to be home when they deliver the item for them to check my ID and my credit card. ,,,,,,, ? So it kind of defeats the purpose of having this credit card because I can’t just go online and purchase it. Either i have to spend gas and time to go to somewhere or call sit n sleep and wait until I can reach a sales person to help me with the sale, then I have to be home on a specific day and time and weight to receive the item. I’m sorry, but that totally defeats the purpose of having to sit and sleep credit card, And (side note) I found the item I was about to buy from sit n sleep on Amazon for $50 cheaper…. I literally thought that the site n sleep credit card was there for my convenience but it’s not. … it’s a complete headache…. I’m so disappointed with their policy….

Ekstrem dårlig service. Vi var rundt at se på forskellige sovesofaer, og en af forudsætningerne var, at der skulle være plads til at stuve en dyne under sofaen. Efter at have besøgt et par butikker, endte vi hos dette firma, og alt var klappet og klart. Vi betalte, og sofaen skulle efterleveres til vores adresse. Stor er vores undren, da den stuve-pose, som var forudsætningen ikke var med i leverancen. Efter kontakt til butikken, får vi at vide, at det kunne vi jo selv regne ud, da den ikke var på demo-modellen. (!!). Vi kunne jo selv gå ude at købe en tilsvarende. mvh