SingleOpsReviews of singleops.com

Customer service is terrible. Their business model is unethical. Run in a completely different direction stay away from this company which is under Granum. Such a shame we may have used them again in the future but we will never recommend this company.

If I could give less than 1 star I would. this company is predatory. they will lock you in and drain you for 1 yr to even test the software.. there is NO APP - its all web based.. STAY AWAY !!

Single Ops user for 1 full contract ( 1 year ) not a bad platform but it's the same as jobber just 3x the cost . Customer service was rude also currently trying to commit fraud and force me into a second contract I did not sign up for.

We reported an issue with scheduling not syncing between desktop and mobile - it took three weeks to get a generic, copy-paste response. No resolution, no follow-up. It honestly felt like they forgot we were paying customers. We felt completely abandoned. The only thing SingleOps does well is sales. Their team will make you believe the system can do everything. But once you're actually using it in real life, it becomes painfully clear how far it falls short of those promises.

Mobile app constantly crashes in the field We signed up thinking this would help our crews stay organized, but the mobile app is honestly unusable. Constant crashing, slow to load, and our guys can't even clock in half the time. Ended up going back to pen and paper while we shop for a better system.

We were sold a vision - seamless setup, powerful features, expert support. What we got felt more like a beta test. Implementation dragged on for weeks, and the person guiding us through clearly wasn’t confident with the system. Bugs everywhere, clunky interface, and things just didn’t work the way they were supposed to. I asked to cancel early on, but apparently “trying the software” still locks you into a full-year contract. Legal threats over a broken product — not exactly the customer experience I was hoping for.

Deceptive marketing and communication. Went through demo and was verbally informed that I could cancel at any time (as I had gone through a prior implementation with a different company that turned out to be a waste). Well, shame on me for not getting this in writing. Another company, another waste of time and money. Started implementation, quickly saw that the promise of "our system is built for exactly what you do" was not at all accurate. By the 2nd call, we were already talking about "work-arounds" as it wouldn't do what we needed it to do. Now I've discovered I'm locked into an annual agreement. My fault, sure, but very deceitful practices. Dissatisfied with the product initially, simply didn't work for us. Now I'm 100% dissatisfied with this company. Garbage service.

Horrible company to deal with. Deceptive marketing, does not stand by their product and has poor customer service. Locked onto a 12 month contract with no signature, they botch the integration, cost me thousands in moving to their program and when I complain they let me know that I can cancel, but they keep the payment. What a crock. Buyer beware!